Job description:
PARTS ADVISOR
Heritage Ford Sales
2660 Kingston Road, Scarborough, Ontario, M1M 1L6
JOB DETAILS
Pay: Salary with bonus opportunities
Job Type: Full-Time
Schedule: Day Shift (Tuesday to Saturday)
BENEFITS
Vision, Dental, Life Insurance, On-site parking
THE COMPANY
Heritage Ford is a proud, local, family-owned dealership and a long-standing member of Canada's oldest automaker, Ford of Canada. Heritage Ford is a full-service dealership offering vehicle sales, maintenance, repairs, parts support, and comprehensive after-sales care.
For decades, the Ford F-150 has been Canada's best-selling truck—and its best-selling vehicle overall. With a legacy this strong, we remain committed to delivering exceptional service through a team of knowledgeable advisors, dedicated parts professionals, and skilled technicians who take genuine pride in their work.
Are you looking for a role in a dynamic, fast-paced environment? Do you want to feel valued, supported, and actively involved in shaping your career? If so, Heritage Ford may be the perfect fit for you.
JOB DESCRIPTION
Heritage Ford is seeking an experienced and customer-focused Parts Advisor to join our growing team. The successful candidate will be responsible for providing exceptional support to retail, wholesale, and internal customers by accurately identifying, sourcing, and supplying genuine Ford and Motorcraft parts.
A significant portion of this role will involve managing parts procurement for our on-site collision centre, including the use of CollisionLink and Mitchell RepairCenter to support insurance and customer-pay repairs
This role requires strong product knowledge, attention to detail, and the ability to thrive in a fast-paced dealership environment.
Key Responsibilities
- Assist retail, wholesale, and internal customers with parts inquiries, orders, and purchases
- Accurately identify Ford and Motorcraft parts using manufacturer catalogs, VIN decoding, and dealership software
- Provide parts estimates and quotations for customer-pay, warranty, and internal repair orders
- Work closely with Service Advisors and Technicians to ensure timely parts availability and efficient vehicle repairs
- Process special-order parts, backorders, returns, warranty claims, and core returns in accordance with Ford policies and procedures
- Receive, inspect, stock, and organize incoming parts shipments
- Maintain accurate inventory records and assist with inventory counts and stock management
- Promote Ford and Motorcraft products while identifying opportunities for additional parts and accessory sales
- Maintain a clean, organized, and safe parts department
- Ensure all transactions are processed accurately and in accordance with dealership policies
Additional Responsibilities
- Manage and process all parts orders for the dealership's on-site collision centre
- Accurately identify, source, and order OEM Ford and Motorcraft collision parts through CollisionLink, Mitchell, and other industry-standard estimating platforms
- Coordinate with Body Shop Estimators, Technicians, and Insurance Partners to ensure timely delivery of required parts
- Monitor backorders and proactively communicate delays or alternative solutions to the collision centre team
- Process collision-related returns, credits, and warranty claims in accordance with manufacturer and supplier guidelines
- Ensure that quality control process is applied to all parts, alongside returning any damaged or mis-packaged parts in a timely manner
Qualifications & Requirements
- Previous automotive dealership parts experience required
- Ford dealership parts experience strongly preferred
- Knowledge of PBS dealership software considered an asset
- Strong understanding of automotive vehicle systems and components
- Excellent customer service, communication, and problem-solving skills
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
- Ability to work independently and collaboratively within a team environment
- Valid Ontario G Driver's License with a clean driver's abstract
- Ability to lift and move automotive parts and materials as required
What We Offer
- Competitive salary with performance-based bonus opportunities
- Comprehensive benefits package including health, dental, vision, and life insurance
- Ford factory training and ongoing professional development opportunities
- Employee pricing on Ford vehicles, parts, accessories, and service
- Positive, team-oriented workplace culture
- Opportunities for career advancement within a growing dealership
- Stable employment with a respected, family-owned Ford dealership
Pay: From $45,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
