Are you looking for an opportunity to build and scale automation solutions in a fast-paced Managed Services environment?
The Spectrum Cybercell team at WBM supports many of Western Canada's leading organizations, and we are continuing to grow. In this role, you will be responsible for the administration, maintenance, and optimization of our Remote Monitoring and Management (RMM) platform, while developing automation solutions that improve operational efficiency, service delivery, and client experience.
You will work closely with our service desk, operations, and technical teams to identify opportunities for automation, streamline processes, and ensure the health and performance of managed customer environments.
If you are looking for the following opportunity, we want to hear from you:
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You want to be a member of an elite team of like-minded IT professionals focused on delivering the best IT experience possible.
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You enjoy solving problems through automation and continuously improving operational processes.
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You thrive in a performance-based environment where innovation is encouraged, success is celebrated, andhard workis rewarded.
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You are driven by learningnew technologiesand finding creative ways to increase efficiency.
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You want to be part of a winning team that celebrates successes together.
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You understand that delivering an exceptional client experience is just as important as technicalexpertise.
Key Qualifications:
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Experience administering and supporting Remote Monitoring and Management (RMM) platforms.
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Strong troubleshooting and problem-solving skills.
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Basic PowerShell scripting experience isrequired.
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Experience creating,maintaining, and improving automation workflows and operational processes.
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Strong understanding of Windows operating systems and endpoint management.
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Experience with Microsoft 365 administration and management.
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Knowledge of patch management, software deployment, monitoring, and endpoint security best practices.
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Excellent communication and customer service skills.
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Ability to work independently while collaborating effectively with technical teams.
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Experience documenting processes, procedures, and automation standards.
Assets:
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ConnectWise Automate administration experience.
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DatabaseandSQLlanguageexperience
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ConnectWise Manage administration experience.
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Experience with Microsoft Intune and modern endpoint management.
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Experience with Azure administration and cloud services.
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Familiarity with scripting languages
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Industry certifications such as Microsoft, CompTIA, or ConnectWise certifications.
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Experience working within a Managed Services Provider (MSP) environment.
If this is you, we can't wait to hear from you!
Additional Details
Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.
WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health. They must also provide for your financial well-being. That's why, in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.
WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our teams give back in our community, please view our Community Impact Report.
Connect with us on LinkedIn @wbmtech.
