Duties
- Lead and supervise store staff, including recruiting, training, and developing team members to ensure high performance and customer satisfaction
- Oversee daily store operations, including cash handling, POS transactions, pricing strategies, and inventory management
- Implement effective merchandising and marketing initiatives to attract customers and increase sales
- Manage payroll, budgeting, and bookkeeping activities to ensure financial health of the store
- Develop sales strategies and set sales targets; monitor performance to achieve business goals
- Conduct regular staff meetings, performance evaluations, and training sessions to foster a motivated team
- Handle customer inquiries, complaints, and resolve issues promptly to maintain excellent customer service standards
- Coordinate purchasing decisions and oversee stock levels to optimize product availability
- Utilize organizational skills to manage schedules, maintain store cleanliness, and ensure compliance with safety regulations
- Apply negotiation skills for vendor relations and purchasing agreements; oversee store promotions and pricing adjustments
- Utilize marketing techniques to enhance brand visibility within the community
Overview
We are seeking a dynamic and experienced Retail Store Manager to lead and oversee daily store operations. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of retail management. This role involves managing staff, ensuring exceptional customer service, and driving sales growth to meet business objectives. Bilingual skills and experience in merchandising, marketing, and administrative tasks are highly valued. The Retail Store Manager will play a pivotal role in creating a positive shopping environment and maintaining operational excellence.
Experience
- Proven supervisory or managerial experience in retail sales or store management
- Strong leadership capabilities with demonstrated team management skills
- Experience with merchandising, pricing strategies, and inventory control
- Proficiency in POS systems, cash handling, bookkeeping, and administrative tasks
- Excellent communication skills; bilingual or multilingual abilities are a plus
- Skilled in negotiation, recruiting, training & development, budgeting, and marketing strategies
- Ability to manage time effectively in a fast-paced environment; strong organizational skills required
- Prior experience with payroll management, sales management, and customer service excellence is preferred
- Demonstrated ability to lead by example with professionalism and integrity
Pay: $28.48-$35.10 per hour
Benefits:
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Language:
Work Location: In person
