About Taxi Taxi:
Taxi Taxi is Banff’s reliable local taxi service, proudly serving residents, businesses, and the thousands of visitors who come to experience the stunning Canadian Rockies. We pride ourselves on safe, friendly, and efficient transportation in one of the world’s most beautiful destinations.
The Role:
As a Taxi Dispatcher, you are the critical hub of our operation. You’ll manage incoming ride requests, coordinate our fleet of drivers, and ensure every customer receives prompt, professional service. This is a fast-paced, customer-facing role where your quick thinking and communication skills directly impact people’s experience in Banff.
Key Responsibilities
- Answer high-volume call requests efficiently and professionally
- Dispatch taxis to customer locations, hotels, airports, trailheads, and events
- Monitor driver locations and job status in real-time
- Provide accurate information on wait times, fares, and local destinations
- Handle customer inquiries, special requests, and occasional complaints with patience and problem-solving skills
- Coordinate with drivers via radio, phone, and dispatch software
- Maintain accurate records of trips, bookings, and shift logs
- Assist with scheduling and ensuring adequate coverage during peak tourist seasons
- Work collaboratively with the team to deliver exceptional service
What We’re Looking For
- Previous experience in dispatch, customer service, call center, or hospitality is strongly preferred
- Exceptional verbal communication skills and a friendly, professional phone manner
- Ability to stay calm and make quick decisions under pressure
- Strong geographical knowledge of Banff, Lake Louise, Canmore, and surrounding areas (or the ability to learn quickly)
- Comfortable using computers, dispatch software, and two-way radios
- Flexible availability, including evenings, weekends, and holidays (tourism doesn’t stop!)
- Reliable, punctual, and team-oriented attitude
- Must be eligible to work in Canada
What We Offer
- Competitive hourly wage
- Tips and gratuities shared with the dispatch team
- Free or discounted local transportation
- Opportunity to work in the heart of Banff National Park
- Supportive team environment with experienced drivers and management
- Full Time, Year-round opportunities available
If you thrive in a dynamic environment, love helping people, and want to be part of Banff’s local service community, we’d love to hear from you!
How to Apply:
Apply through Indeed or drop off your resume in person at our office in Banff.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Store discount
Work Location: In person
