Overview
Join our dynamic team as an Office Assistant/Dispatcher, where you'll be at the heart of our operations, ensuring smooth communication and efficient coordination across our mechanical trades services. This role offers a vibrant environment for proactive individuals who thrive on multitasking, problem-solving, and delivering exceptional service. As an essential part of our team, you'll help streamline the client experience, manage data entry tasks, and support our operations staff with enthusiasm and precision.
Responsibilities
- Coordinate daily dispatch activities, scheduling service calls and maintenance inspection visits with clients.
- Manage job schedules and work flow documentation accurately, ensuring timely processing and record-keeping.
- Utilize systems like Service Titan and SiteDocs to input data, track technician schedules, and update records efficiently.
- Communicate clearly with clients, vendors, and internal teams, demonstrating excellent phone etiquette and professionalism.
- Assist management by organizing job boards, verifying scheduling, and supporting the team to optimize routes and delivery times.
- Perform data entry tasks related to general operations, maintaining accurate records for analysis and reporting purposes.
Skills
- Proficiency in Microsoft office and schedule management systems for dispatching and tracking deliverables.
- Strong understanding of mechanical trades principles and workflows.
- Experience with Service Titan and/or SiteDocs for data management considered an asset.
- Excellent data entry skills with high accuracy; ability to handle typing quickly under pressure.
- Analytical skills to assess client data, identify discrepancies, and suggest process improvements.
- Effective communication skills paired with professional phone etiquette for interacting with clients, vendors, and team members.
- Ability to operate email and phone systems efficiently while managing multiple priorities simultaneously.
- Knowledge of mechanical trades scope and procedures along with safety standards in a service setting.
This role is perfect for motivated individuals eager to develop their expertise in mechanical trades technician coordination while supporting a fast-paced environment!
Pay: $17.00-$25.00 per hour
Benefits:
- Casual dress
- Dental care
- On-site parking
Ability to commute/relocate:
- Chestermere, AB: reliably commute or plan to relocate before starting work (required)
Language:
- Fluent English (required)
Work Location: In person
