Job description
Days Inn Penticton is looking for friendly, good custom service person to help our guests start their day off right by providing quality service.
To be successful as a Hotel Front Desk, you should keep in mind that guest is always right. Keeping smile, polite, welcome to guest is essence skill for a front desk. Sitting to greet guest doesn’t allow. Wear uniform and name tag when you start to work.
Hotel Front Desk Responsibilities:
- Checking guests in and out.
- Receiving and managing reservations made online and telephonically.
- Verifying guests' payment methods during check-in.
- Assigning rooms to guests and informing them of any specials offered by the hotel.
· Provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.
· Positive to Help guests when they need.
· Room unsatisfied to guest, check it first and then solve the problem let them happy.
- Check rooms ready for arriving.
- Providing guests with information about the hotel.
- Keep lobby and front desk nice tide and clean.
- Prepare breakfast and pull out and distribute housekeeper assignment.
- Room spot check
- Folding laundry if need
- Follow as different shift checklist.
ESSENTIAL FUNCTIONS:
- Greet customers as you see them, speak politely, and assist customers.
- Maintain personal grooming and uniform standards.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
- Remove and re-line trash cans, clean and wipe chairs, tables, beverage area, and the breakfast and condiment station.
- Sweep, vacuum or mop floors in the breakfast area and lobby.
- Maintain a safe facility and use safety first practices to remain accident-free.
- Other duties as assigned by employer
Job Types: Full-time, Part-time, Seasonal
Pay: From $18.00 per hour
Benefits:
- Casual dress
- Company events
- On-site gym
- On-site parking
Work Location: In person
