Responsibilities
- Manage daily operations and maintenance of the company’s IT infrastructure, hardware, and software systems.
- Install, configure, maintain, and troubleshoot security systems, including surveillance cameras and access control systems.
- Build, maintain, optimize, and secure internal network infrastructure to ensure stable and secure operations.
- Maintain and support CRM systems, including user support, access management, and system optimization.
- Update and maintain company website and digital platforms, including content editing, image processing, and basic video production.
- Provide desktop support for employees, including computers, printers, office equipment, email systems, and troubleshooting.
- Manage IT assets, system backups, data security, and technical documentation.
- Collaborate with cross-functional teams to support IT projects and provide technical solutions.
- Use Power BI for data integration, analysis, and dashboard/report development to support business decision-making.
- Continuously improve IT operations processes to enhance system stability and efficiency.
Requirements
- Bachelor’s degree or above in Computer Science, Information Technology, or related field.
- Minimum 5 years of IT operations experience; team management experience is an asset.
- Strong knowledge of network devices, servers, Windows/Mac systems, and office software support.
- Experience in installation and maintenance of security systems.
- Familiarity with CRM systems and website backend management.
- Proficient in Power BI for data integration, analytics, and dashboard development.
- Strong analytical mindset with the ability to interpret and present business data.
- Experience with Excel, SQL, or other data tools is an asset.
- Basic skills in graphic design and video editing are preferred.
- IT certifications such as CompTIA, CCNA, Microsoft, or Google IT Support are an asset.
- Canadian work experience and familiarity with local IT practices are preferred.
- Fluent in English and Chinese (written and spoken).
- Strong problem-solving skills, proactive attitude, and ability to work in a team environment.
Compensation & Benefits
- Competitive salary based on experience
- Paid vacation
- Statutory benefits
- Career development opportunities
- Supportive and collaborative work environment
岗位职责
- 负责公司 IT 基础设施、软硬件系统的日常运维与管理。
- 负责安防系统（监控、门禁等）的安装、配置、维护及故障排查。
- 负责内部网络架构的搭建、维护、优化及安全管理，确保系统稳定运行。
- 负责 CRM 系统的日常维护、用户支持、权限管理及系统优化。
- 负责公司官网及线上平台的更新维护，包括内容编辑、图片处理及基础视频制作。
- 提供桌面支持服务，包括电脑、打印机、办公设备、邮箱及系统问题处理。
- 管理 IT 资产、系统备份、数据安全及相关技术文档。
- 协同各部门推进 IT 项目实施并提供技术解决方案支持。
- 使用 Power BI 进行数据整合、分析及可视化报表制作，为业务决策提供支持。
- 持续优化 IT 运维流程，提高系统稳定性与工作效率。
任职要求：
- 本科及以上学历，计算机科学、信息技术或相关专业。
- 5 年以上 IT 运维相关经验，有团队管理经验者优先。
- 熟悉网络设备、服务器及 Windows/Mac 系统及办公软件支持。
- 具备安防系统安装与维护经验。
- 熟悉 CRM 系统及网站后台管理。
- 熟练使用 Power BI 进行数据整合、分析及报表开发。
- 具备良好的数据分析思维及业务洞察能力。
- 熟悉 Excel、SQL 或其他数据分析工具者优先。
- 具备基础设计能力（图片编辑、视频制作）。
- 具备 IT 相关认证者优先（如 CCNA、CompTIA、微软认证等）。
- 有加拿大本地工作经验者优先。
- 中英文流利沟通。
- 具备良好的问题解决能力、主动性及团队协作能力。
Pay: $65,000.00-$75,000.00 per year
Benefits:
- Company pension
- Dental care
- On-site parking
Language:
Work Location: In person
