Core duties and responsibilities include the following. Other duties may be assigned.
Primary Purpose: Be the operational and sales captain of the clinic location — lead team performance, ensure smooth patient flow, deliver a premium patient experience, hit financial targets, and own the complete order fulfilment cycle. The Sales Lead is the single point of accountability for everything that happens at their location on any given day.
Strategic Fit: Executes 20/20 Eye Care's premium hybrid strategy with location-specific execution, culture building, and team development. The Sales Lead translates the practice's vision into daily reality by coaching each role, monitoring performance, and continuously raising the standard.
Job responsibilities will also include the following...
1. Team Leadership & Performance Management
2. Huddle Ownership & Daily Rhythm
3. Sales Leadership & Floor Presence
4. Order Processing, Lab Coordination & Quality Assurance
5. Patient Experience & Service Recovery
6. Hiring, Onboarding & Training
7. Inventory, Vendor Management & Frame Board Strategy
8. Financial Awareness & Reporting
9. Cross-Location Coordination
10. Culture, Standards & Clinic Environment
11. Non-Doctor Day Leadership
Job Requirements:
- Exceptional Customer and Sales skills
- Optometry / optical work will be an asset.
- 2+ years experience at a Optical Setting
- High school diploma.
- Exceptional customer service
Job Types: Full-time
Benefits:
Work Location: In person
