About the Role
We are looking for a detail-driven professional to support customer service, account setup, contracts, and inside sales.
This role is a key part of our office operations and requires someone confident on the phone, strong in written communication, and highly accurate with administrative and contract details. You will work closely with remote branch locations and managers, so clear communication and follow-through are essential.
As our business grows, this role will support a broad range of operational and administrative activities, making adaptability and problem-solving important.
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Key Responsibilities
· Handle inbound phone calls and emails professionally
· Set up and maintain customer accounts, contracts, pricing, and service details
· Process service changes, additions, and cancellations accurately
· Prepare quotes, service agreements, and internal documentation
· Support inside sales through follow-ups, coordination, and account support
· Maintain accurate account notes, records, and documentation
· Answer billing, contract, and service-related questions clearly and confidently
· Use Excel for structured tracking, verification, and basic reporting
· Communicate effectively with remote branch teams and managers
· Coordinate with operations, sales, and leadership across locations
· Provide general administrative and operational support as required
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What We’re Looking For
· 2+ years experience in customer service, office administration, or inside sales
· Strong phone presence and professional written communication
· High attention to detail and follow-through
· Working knowledge of Microsoft 365 (Outlook, Excel, Word), with Excel used regularly for tracking, verification, and reporting
· Ability to work effectively with remote teams and leadership
· Comfortable working in a fast-paced, operational environment
· Confident explaining policies, pricing, and service agreements
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This Role Is Not
· A call-center position
· Retail customer service
· Data entry only
Accuracy, professionalism, and accountability matter here.
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What We Offer
· Competitive compensation (based on experience)
· Stable, established Canadian company
· Clear structure with room to grow
· Long-term opportunity for the right person
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Job Type: Full-time
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care
Benefits:
- Dental care
- On-site parking
- RRSP match
Work Location: In person
