ATTENTION, ACCOMPLISHED LEADERS!
We are on a critical mission to deliver robust telecom connectivity across Nunavut and Northern Quebec, and we need a proven leader to serve as Manager of Network & Field Operations in Ottawa.
This role demands strategic oversight of our Network Operations Center (NOC) and field operations teams, ensuring seamless connectivity in some of Canada’s most challenging regions. On-site duty in Ottawa is mandatory to foster team unity and drive operational excellence.
We seek candidates with exceptional leadership, accountability, and a mission-driven mindset to oversee a complex operation. You will be interviewed by one of our seasoned leaders with deep experience in Northern Canada’s unique challenges, ensuring alignment with our goals.
YOUR MISSION OBJECTIVES:
- Provide strategic leadership for field operations, and 24/7 NOC operations ensuring reliability, fault management, and service restoration.
- Guide a team of field operations and NOC technicians fostering collaboration and
- operational excellence.
- Set performance standards, reward excellence, and address deficiencies.
- Authorize critical actions, oversee troubleshooting, and drive strategic solutions.
- Develop training programs and automation to enhance team efficiency and readiness.
- Deliver detailed reports to anticipate and prevent service disruptions in demanding environments
QUALIFICATIONS:
- Proven leadership in high-stakes environments, ideally managing teams of engineers/technicians or similar technical groups.
- Strong character, with a sense of urgency, accountability, and mission focus.
- Experience in telecommunications / network operations (e.g., fault management, surveillance) is necessary; adaptability is key.
- Expertise in managing remote teams, fostering trust and collaboration across
- geographies.
- Exceptional decision-making skills under pressure, with a focus on rapid assessment and resolution.
- Comfortable working on-site in Ottawa in a fast-paced, evolving environment.
- On-site duty required, no remote assignments
HOW TO APPLY:
To express your interest, please complete the five questions below and send them to [email protected]. Selected candidates will be invited to a rapid 15-minute video interview to demonstrate your leadership and strategic mindset. Dates to be confirmed, but action is imminent – apply now!
1. Leadership in High-Stakes Environments:
Describe a time when you led a team of engineers or technical professionals in a high-pressure, mission-critical situation. What was your role, and how did you ensure success?
2. Managing Remote Teams:
How have you successfully led or collaborated with geographically dispersed teams? What strategies did you use to ensure effective communication and trust?
3. Technical Oversight:
What experience do you have overseeing network operations (e.g., fault management, surveillance, configuration)? If limited, how would you quickly adapt to lead these functions?
4. Rapid Decision-Making:
Provide an example of a time you made a rapid, informed decision to address a critical operational issue. What was your process, and how did it impact the outcome?
5. Mission Alignment:
Why are you motivated to lead our field operations and NOC teams in delivering telecom connectivity to Northern Canada? How does your background align with this mission?
Job Type: Full-time
Application question(s):
- Leadership in High-Stakes Environments: Describe a time when you led a team of engineers or technical professionals in a high-pressure, mission-critical situation. What was your role, and how did you ensure success?
- Managing Remote Teams: How have you successfully led or collaborated with geographically dispersed teams? What strategies did you use to ensure effective communication and trust?
- Technical Oversight: What experience do you have overseeing network operations (e.g., fault management, surveillance, configuration)? If limited, how would you quickly adapt to lead these functions?
- Rapid Decision-Making: Provide an example of a time you made a rapid, informed decision to address a critical operational issue. What was your process, and how did it impact the outcome?
- Mission Alignment: Why are you motivated to lead our field operations and NOC teams in delivering telecom connectivity to Northern Canada? How does your background align with this mission?
Work Location: In person
