Front of House Restaurant Supervisor - East Side Mario's (Stouffville, ON)
Ready to Lead the Fun at East Side Mario's?
East Side Mario’s in Stouffville, ON is looking for an enthusiastic and experienced Front of House Supervisor to join our leadership team and help us continue bringing "amore" to our guests! We're all about good food, family, friends, and fun – creating a lively place where everyone can relax and enjoy their favourite Italian dishes in a warm, energetic atmosphere.
If you're a natural leader with a passion for great hospitality, thrive in a bustling environment, and have a knack for motivating a team to deliver exceptional guest experiences, this is the place for you! We're committed to recognizing your hard work and supporting your growth.
What You'll Do as a Front of House Supervisor:
- Lead & Inspire the Team: Supervise a team of servers, hosts, and bartenders, fostering a positive, high-energy, and guest-focused work environment.
- Orchestrate an Exceptional Guest Experience: Oversee daily FOH operations, ensuring adherence to East Side Mario’s renowned steps of service, managing guest flow, and proactively resolving any guest concerns with a smile.
- Drive Service Excellence: Conduct pre-shift briefings, communicate targets and promotions, and provide ongoing coaching to team members on menu knowledge, upselling techniques, and service standards.
Operational Management: Assist the General Manager with key operational duties, including:
- Managing staff Schedules to Ensure optimal coverage and control labour costs.
- Overseeing FOH inventory (e.g., supplies, disposables) and assisting with ordering.
- Ensuring compliance with all health, safety, and responsible alcohol service regulations.
- Handling cash floats, server cash-outs, and end-of-shift reconciliation.
Performance Monitoring: Assist in tracking key performance indicators (KPIs) related to guest satisfaction, service times, and promotional success, reporting insights to the General Manager.
Team Development & Relations: Play a key role in training new team members, providing constructive feedback, and contributing to a culture of recognition and respect.
What We're Looking For:
- Minimum 1-2 years of supervisory or team lead experience in a high-volume, fast-paced casual dining restaurant.
- Proven ability to lead, motivate, and develop a diverse team.
- Strong understanding of front-of-house operations, including service standards, guest relations, and staff scheduling.
- Excellent communication, interpersonal, and problem-solving skills – you remain calm and effective under pressure.
- A whiz at organization and an eye for detail.
- Experience with Point of Sale (POS) systems and familiarity with inventory/cost control basics (e.g., managing FOH supplies, understanding labor cost implications).
- Smart Serve certification (or willingness to obtain).
- Post-secondary education in Hospitality or a related field is a plus!
- A genuine passion for the restaurant industry and creating memorable guest experiences.
What’s In It For You:
- Competitive wages and a supportive team environment.
- 20% employee discount dining card valid at participating Recipe brands (Swiss Chalet, Harvey's, The Keg, and more!).
- A chance to be part of a close-knit team that feels like family – "A Certo!" (That's "For Sure!" in Italian!).
- Comprehensive training and ongoing development opportunities within the restaurant.
- Real career advancement opportunities with Recipe, a company that owns some of Canada’s most iconic restaurant brands.
- A fun, lively work atmosphere where you can bring your personality to work!
Ready to Join the Famiglia and Lead Our Ottawa Team?
If you're a dynamic leader passionate about Italian food and exceptional service, we want to hear from you! Apply today to start your rewarding career journey with East Side Mario's. We promise you’ll have lots of fun along the way!
Some opportunities may exist with our Franchise partners, which are independently owned and operated.
Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.
Recipe is dedicated to providing accommodation in accordance with applicable human rights and accommodation legislation. For individuals that require accommodation please contact us.
Job Type: Part-time
Benefits:
Ability to commute/relocate:
- Stouffville, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Supervising: 1 year (required)
Work Location: In person
