We are looking for a detail-oriented and organized Operations Coordinator to join our growing team. This entry-level to junior role is ideal for someone eager to build hands-on experience in wholesale operations, order processing, logistics coordination, and data management within the apparel industry. You will work closely with our Operations, Sales and Logistics team, supporting the day-to-day functions that keep our supply chain running smoothly.
- Strong numeracy and accuracy in data entry
- High attention to detail — you catch errors before they become problems
- Medium to high proficiency in Excel (assessment will be conducted)
- Comfortable working across multiple internal systems and platforms (experience with AIMS or similar ERP is an asset)
- Ability to thrive in a fast-paced, deadline-driven environment
- Reliable, punctual, and accountable — you follow through and close the loop
- Strong written and verbal communication skills
- Comfortable working in-office full time
- Enter and maintain purchase orders, freight rates, UPC data, and customer information in AIMS and other internal systems
- Track daily, weekly, and monthly tasks — maintain and update operational trackers every day
- Processing Returns as per Yates & Co and Brands guidelines
- Process order entry and verify all order details for accuracy
- Review and confirm correct details on vendor invoices; process freight and compliance credits in AIMS
- Manage and maintain the freight costing tracker across all brands (air, ocean, FedEx, DHL); flag cost discrepancies and missing shipments proactively
- Pull and distribute weekly reports to support the Logistics team
- Perform stock reconciliation and manage shortage and overage trackin
- Prepare waybills and invoices for outgoing shipments
- Update and maintain styles, orders, and PO details across systems
- Support AIMS system uploads and operational projects as needed
- Maintain organized digital and physical records related to shipments and inventory
- Send statements as required
- Assist with importing pre-packed brand shipments and ensuring on-time customer delivery
- Review shipping paperwork and update system orders for shortages
- Track shortages and monitor shipments in transit
- Accurately invoice all shipped goods daily
- Track and review GTS documents daily
- Assist with preparing shipments and coordinating deliveries
- Manage FedEx and all carrier pick-ups at the Toronto office
- Track outgoing shipments bi-weekly to ensure smooth delivery to retailers; follow up on delays
- Processing immediate orders from stock
- Submit, track, and follow through on freight claims (FedEx and other carriers); close the loop internally once resolved
- Manage stock orders and returns to Toronto and Vancouver warehouses
- Assist with bi-weekly freight tracking, basic reconciliations, and documentation filing
- Support urgent shipment tracking as required
- Respond to shipping and order inquiries from internal teams and retail partners via the Logistics inbox, email, and phone
- Enter and update customer addresses, carrier details, and order records in warehouse and FedEx systems
- Verify Toronto warehouse stock orders before shipment
- Support carrier pick-ups and daily shipping activities
- Assist the sales team with clearance and sample inquiries
- Support coordination of shipments and compliance requirements for major retail partners
- Assist with retailer shipping systems, routing guides, and documentation requirements
- Partner with internal sales and brand teams to ensure accurate and timely deliveries
- Assist with clearance shipments, samples, and special programs for key accounts
Can't wait to hear from you!
Yates & Co. Team
