We are seeking a proactive, detail-oriented, and results-driven professional to join our Agent Support Department as a Business Development Manager. The Agent Support Department oversees key business areas including Financial Support, Presales, RIFO Academy, and Home Services, ensuring real estate agents receive the tools, resources, and operational support needed for success. This role is responsible for leading departmental operations, driving growth initiatives, expanding existing business and developing new revenue streams, building strong relationships with internal stakeholders (including real estate agents) and external partners (such as developers and financial institutions), and supporting the launch of new products and services.
The ideal candidate is a strong leader and relationship builder with excellent analytical, communication, and organizational skills, capable of managing multiple priorities in a fast-paced environment. This position plays a key role in enhancing the agent experience, improving operational efficiency, supporting strategic partnerships, and promoting the company’s fintech solutions and platforms.
This role requires flexibility, responsiveness, and occasional travel, including availability outside regular business hours to support urgent business or agent needs when necessary.
Duties & Responsibilities:
- Department Management: Lead and manage the Agent Support Department, setting clear objectives, monitoring progress and providing constructive feedback to drive individual and department accountability to Key Performance Indicators.
- Strategic Rollout of New Products/Services: Develop and implement strategies for introducing new business products and services to agents and their clients, ensuring smooth communication and effective adoption; Draft and send out announcement messages to relevant stakeholders based on information provided by management/industry partners.
- KPI Reporting/Reporting: Provide an update on the Agent Support Department’s KPI targets to supervisors on a quarterly basis; Prepare analysis and information as requested by Management; Demonstrate high-level proficiency in Excel for data analysis and reporting
- lndustry Networking: Represent the company at industry events, conferences, and networking functions to strengthen existing relationships, create new strategic partnerships, and identify opportunities for business growth and collaboration
- Deal Negotiation: Lead the exploration, development and negotiation of new business opportunities and partnerships, securing favourable outcomes
- Process Management: Monitor and evaluate incentive and redemption processes and payouts; Ensure RIFO Platforms are functioning in accordance with the company's strategic objectives; Handle RIFO Platforms related user inquiries as required
- Process Improvement & Service Standards: Continuously improve operational processes to increase efficiency, maintain high service standards, and enhance the overall agent experience.
- Market insight: Conduct market research on an ongoing basis to stay informed on mortgage and real estate industry trends, products, and regulations
- Collaboration: Engage in cross-departmental collaboration to improve business outcomes and relationships
- Fintech Promotion: Strategize promotion of RIFO Fintech services and products
- Miscellaneous: Occasional travel may be required for meetings, training sessions, or department-related events; Be accessible and available over phone, text, email, WeChat, WhatsApp, etc; receive and respond to urgent messages after hours; Maintain appropriate attire and professional conduct at all times during business hours; Manage confidential and sensitive information in a delicate manner in accordance with internal policies; Obtain prior written consent before using the company name or logo. When approved, ensure all use of the company name and logo is positive, professional, and consistent with protecting the company’s brand and image; Perform other related duties as required
Qualifications:
Required Knowledge, Skills, Abilities:
- Exceptional verbal and written english communication skills
- Excellent organizational skills
- Ability to manage competing priorities in a fast-paced environment
- Demonstrated computer skills
- Advanced proficiency in Microsoft Office & Google Workspace
- Attentive to detail and highly effective at problem-solving
- A minimum of 3 years leadership experience
- Strong understanding of the mortgage industry, lending landscape and industry practices
- Proficiency in Mandarin or Cantonese is considered an asset
Required Training and Experience:
- Bachelor’s Degree in Business Administration, Accounting, or a related field
- Experience in a Real Estate setting is considered an asset
Required licenses, certificates and registrations:
- A valid driver’s license and reliable vehicle
*Note*:
- Regular Business Hours: 9:30am - 5:30pm, Monday - Friday
- A performance-based bonus structure will be introduced following the successful completion of the employee’s probation period.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Burnaby, BC V5M 4A1: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally permitted to work in B.C.?
- In addition to English, are you proficient in any other languages? If yes, please specify.
- Do you have experience in the Real Estate Sector? If yes, please specify.
- Do you have a strong understanding of the mortgage industry, lending landscape and industry practices? If yes, please specify.
Education:
- Bachelor's Degree (required)
Experience:
- Leadership: 3 years (required)
Work Location: In person
