ABOUT US
The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.
WINE STORE ASSOCIATE
RESPONSIBILITIES:
- Provide cashier and customer service support.
- Operate the cash register to process cash, debit, and credit transactions.
- Sign for, verify, and reconcile the daily float.
- Balance cash against register totals at the end of each shift.
- Conduct inventory checks and reconcile discrepancies against system records to identify potential stock loss.
- Respond to customer inquiries, offering product information, recommendations, and upselling where appropriate.
- Set up and maintain promotional displays.
- Stock shelves with cases and bottles as required.
- Unload, organize, and restock incoming product deliveries.
- Maintain store cleanliness, including dusting, sweeping, and cleaning spills or broken glass.
- Assist with ordering liquor and supplies to ensure adequate inventory levels.
- Maintain accurate restock lists, tracking items requiring replenishment and preparing order requests.
- Apply and update product price tags accurately and in a timely manner.
- Answer incoming calls from Agents, record clear notes and relay messages promptly to the appropriate team members.
- Report any unsafe customer behaviour or safety concerns promptly to the Wine Store Manager or Security.
- Support daily operational tasks to ensure smooth and efficient store functioning.
- Perform additional duties as assigned by the Wine Store Manager and/or Supervisor.
QUALIFICATIONS:
- Wine & beer knowledge is preferred but not necessary, but interest and enthusiasm far outweigh industry experience.
- Previous retail experience is an asset.
- Work well independently and in a small team environment.
- Willingness to learn and grow.
- Physically able to lift wine boxes and stock shelves (35 lbs.).
- Basic understanding of Microsoft Office.
- Must have Serving it Right certificate.
- Energetic, respectful, and polite with strong customer service skills.
- Attention to detail with respect to store maintenance and merchandising.
- A willingness to work a variety of different shifts including evenings, weekends and holidays, night closing shift may go as late as midnight.
- Must have a work permit valid for a minimum of one year if applicable.
PERKS:
- Explore Travel Program
- Ongoing Associate Appreciation Events
DIVERSITY
Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.
Job Type: Full-time
Pay: $22.65-$25.20 per hour
Benefits:
Shift:
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
Work days:
- Holidays
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Vancouver, BC V6Z 2R9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- We have an employment requirement that all employees are fully vaccinated with 2 doses of the covid19 vaccine. Are you fully vaccinated and can you provide us with the Canadian QR code proof?
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Serving It Right (required)
Work Location: In person
