Job Overview
We are seeking a dynamic and detail-oriented Accounting Assistant/Customer Service Representative to join our vibrant team. This role offers an exciting opportunity to blend financial support with exceptional customer service, ensuring smooth operations and satisfied clients. As a key member of our organization, you will handle essential accounting tasks while providing friendly, professional assistance to our diverse customer base. Your energetic approach and commitment to excellence will help drive our success and foster positive relationships across all interactions.
Duties
- Perform accurate data entry of financial transactions, invoices, and account information into our systems
- Assist with processing payments, billing, and reconciling accounts to ensure financial accuracy
- Respond promptly and professionally to customer inquiries via phone, email, or chat in English
- Provide exceptional customer service by addressing questions, resolving issues, and guiding clients through our services
- Engage in upselling opportunities by understanding customer needs and recommending additional products or services
- Maintain organized records of transactions, correspondence, and account updates for audit readiness
- Communicate effectively with team members to coordinate account management and resolve discrepancies swiftly
Skills
- Strong data entry skills with high attention to detail and accuracy
- Fluency in English is mandatory to serve a diverse clientele effectively
- Excellent communication skills, including phone etiquette and active listening
- Analysis skills to interpret financial data and identify trends or discrepancies
- Customer service experience with a friendly, professional demeanor
- Ability to handle sales opportunities through upselling techniques while maintaining integrity
- Proficiency in using standard office software and familiarity with accounting or CRM systems
Join us in a role where your enthusiasm for numbers and people can truly shine! We value energetic professionals who are eager to contribute their skills in a fast-paced environment. This paid position offers the chance to grow your expertise while making a meaningful impact on our customers’ experience. We provide training and support.
Pay: $18.25-$19.25 per hour
Expected hours: 37.0 per week
Benefits:
Application question(s):
- How much education and experience do you have in Canada in a CSR role
Work Location: In person
