OVERVIEW
The Role
The Manager at Fuzz is a passionate performance-driven leader who is always seeking ways to coach their team and is excited to achieve their goals, which includes building a loyal community of clients, grow the location to new heights through excellent customer service, superb sales and coaching abilities. In addition to being in charge of delivering on sales expectations, the Manager of the location will be in charge of managing the team, the payroll, supplies order and inventory accuracy. The perfect candidate will have led a team of at least 10 team members in the past, will be familiar with managing a retail location, driven by the idea of achieving and exceeding sales and services goals and thrilled at the idea of growing a successful team and location. They will have a passion for excellent customer services and will find ways to elevate the experience and coach their team to success.
RESPONSIBILITIES·
- Build a strategic plan based on achieving the sales and services goals and execute on the plan, through coaching of the team, constant follow-up and by leading by example.
- Ensuring exceptional levels of customer satisfaction by being knowledgeable on all products and services offered, and teaming up with the team to provide outstanding service from start to finish
- Delivering sales, customer experience, merchandising, visual, loss prevention, inventory management and operational excellence
- Acts as a partner between members, clients, Frontline, and Fuzzologists.
- Training, Coaching, and motivating your team to drive sales and deliver exceptional customer experience.
- Maintains awareness of all things Fuzz, from marketing initiatives, member’s perks, policies and procedures, and current or upcoming product / trends and execute on-time and within budget.
- Contributes to a positive and inclusive work environment.
QUALIFICATIONS·
Demonstrated leadership ability with at least 3 year of experience in a customer-facing sales setting.
- Confident and comfortable engaging customers to deliver an elevated experience.
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and wax-care products and services.
- Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing service environment.
- Ability to report on results and to coach and empower team to success.
- Ability to work without necessary supervision and deliver high results
- Strong cognitive skills, including decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Fuzz wax bar operating hours are generally 8am to 9pm – Schedule requires a minimum of 2x opening shifts and 2x closing shifts every week and requires working on weekends
WHAT FUZZ OFFERS
Salaried full-time position with competitive wages
Complimentary waxing
20% off Fuzz products
Full Fuzz training and ongoing learning
Professional growth opportunities
WHO WE ARE
Fuzz Wax Bar is Canada's leading provider of membership-based waxing services. We are experts in our craft and continually elevate the industry standard through transparent and supportive client experiences.
- We are a GENDER-NEUTRAL, FAST-PACED WAXING SALON thriving in the busy and the high volume.
- We welcome EVERY BODY and are providing customer service that clients love and come back for every month. Waxers will be asked to wax male, female or non-binary clients on a daily basis.
- We are CONVENIENT for our clients: we are open 7 days a week and focus on accommodating as many clients as possible and especially our huge list of monthly members.
Learn more at www.fuzzwaxbar.com
Job Type: Full-time
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Life insurance
- Store discount
- Vision care
Experience:
- Leadership: 2 years (required)
Work Location: In person
