Job Description
What is the Opportunity?
As the Intake Coordinator, you will be responsible for marking up all new claims received within the department in a team-oriented, multi-disciplinary, digital environment. You will also participate in projects within the department as required. You will work in a dynamic claims environment with exposure across multiple lines of business.
What will you do?
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Own the accuracy and quality of new claims markup which includes verifying coverage and identifying common claimants within the established SLA:
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Lines of business include ID, STD, LTD, Waivers, Secured Client, Incomplete Claims, Life and Specialty claim mark-up
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Precisely code data in multiple systems and data bases within service standards
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Accurately process special handling of Large Case Groups within established SLA and follow exceptions and instructions
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Responsible for vetting, processing, investigating and/or setting tasks for all new mail in the Intake Mailbox within established SLA
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Follow the Anti Money Laundering process
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Contribute to initiatives and team projects as opportunities arise
What do you need to succeed?
Must-have
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1 -2 years administration experience or equivalent transferable experience preferably in the financial or insurance industry
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Excellent oral and written communication skills
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Ability to multi-task and balance multiple goals and priorities
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Proven confidentiality skills in dealing with sensitive information
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Experience with Microsoft applications
Nice-to-have
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Bilingual (English and French)
What’s in it for you?
Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.
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Working with an award-winning team Awards | RBC Diversity & Inclusion
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A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
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Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
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Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
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An opportunity to have real impact on the lives of our clients and the communities you serve.
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RBCI software tools to boost your productivity
Job Skills
Communication, Data Entry, Detail-Oriented, Office Administration, Teamwork, Time Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2026-05-26
Application Deadline:
2026-06-02
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay Range
The expected pay range for this position is:
$46,000.00 - $70,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
