We are seeking a Senior Technical Support Analyst to provide expert level 1 & 2 support for wealth management platforms. This role involves troubleshooting applications, servers, and databases, analyzing data, writing SQL queries , and ensuring smooth platform operations.
Key Responsibilities:
Provide level 1 & 2 technical support for system functionality, integrations, and performance.
Troubleshoot and resolve application, server, and database issues.
Monitor system performance and implement preventive measures.
Manage support tickets using ServiceNow or JIRA.
Lead incident and outage investigations, ensuring timely resolution and root cause analysis.
Collaborate with development, infrastructure, and product teams to improve systems.
Assist with upgrades, patches, and updates.
Maintain documentation and knowledge base articles.
Provide guidance and training to users on system usage and incident reporting.
Qualifications:
Bachelor’s in IT, Computer Science, or related field (or equivalent experience).
3+ years technical support experience working in financial or wealth management systems.
Experience with writing SQL queries from scratch, APIs, and support ticketing systems.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication skills to explain technical issues to non-technical users.
Preferred:
Apply: [email protected]
