Opening Fall 2026, Bardo Elora is an exciting new restaurant located in the heart of Elora along the Grand River. As part of the Elora Mill property, we're creating a destination where exceptional food, genuine hospitality, and unforgettable experiences come together. This is a unique opportunity to join a founding team, help shape a new restaurant from the ground up, and be part of something remarkable from day one.
The Restaurant Reservations Supervisor is a key management-track position at Bardo Elora. Responsible for overseeing the reservations system, leading the host team, and managing group and private dining experiences to ensure a seamless and exceptional guest journey. Reporting directly to the Restaurant Manager, this role blends administrative expertise with hands-on leadership and plays a crucial part in service strategy and operational coordination. The ideal candidate is highly organized, confident, and passionate about hospitality, with a strong foundation for future growth within restaurant leadership.
Compensation:
Compensation for this role is estimated at $29.50/hour, which includes a base wage of $23/hour plus direct tips from guests. Tip amounts are paid directly by guests and are expected to average approximately $6.5/hour, though actual amounts will vary depending on factors such as guest volume and seasonality. While tips are not guaranteed, they can be a meaningful part of overall earnings in this position.
What makes you the perfect candidate:
- You are an experienced professional with a passion for upscale and exceptional guest service.
- You are highly organized, confident, and passionate about hospitality with a strong foundation and a drive to grow within the restaurant leadership team.
- You are passionate about providing memorable dining experiences.
- Comprehensive understanding of Opentable management software.
- You enjoy working as part of a team and supporting those around you.
Duties & Responsibilities:
- Monitor daily reservations and adjust floor plans and pacing as needed to optimize flow and guest experience.
- Maximize seating efficiency and service pacing using OpenTable, while maintaining the high standards of Bardo.
- Maintain accurate reservation notes and ensure all special requests are communicated to relevant teams.
- Promote special events, seasonal menus, and unique offerings to guests with knowledge and enthusiasm.
- Manage all group and private dining bookings, including initial inquiries, confirmations, contracts, and day-of execution. This includes responding to guest inquiries in a timely fashion.
- Act as main point of contact with Front Office for all in-house VIPs, wedding couples etc. Communicating with them regularly to ensure the best experience for our guests.
- Prepare and distribute BEOs, ensuring accuracy and timely communication across departments.
- Collaborate with the culinary and service teams to finalize menus, timelines, and logistics.
- Actively participate in menu rollouts, process change and seasonal changes, working closely with the culinary team and senior leadership.
- Personally welcome guests and act as a key point of contact for VIPs and high-touch service moments.
- Proactively manage waitlists, walk-ins, and guest expectations with professionalism and care.
- Serve as a key operational leader at the front door, ensuring hosts are equipped, informed, and aligned with service goals.
- Provide leadership and daily oversight to the Lead Host(s) and host team, offering coaching and performance feedback.
- Provide day-to-day delegation support and oversee checklist completion.
- Serve as a knowledgeable resource and trainer on all operational systems, procedures, and standards, ensuring consistent team adherence.
- Be a visible and active presence during service, supporting the host team and collaborating with the Restaurant Manager to ensure exceptional guest experience.
- Contribute to daily pre-shift meetings and align on guest flow, reservation pacing, and large party coordination.
- Handle guest feedback and service recovery with confidence, empathy, and discretion.
Advantages to being part of the Bardo Elora Team!
- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, golf, hotels and spas)
- Co-paid benefits for permanent team members after 3 months
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture!
Pearle Hospitality and affiliated companies, including Bardo and Elora Mill Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
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Pay: From $29.50 per hour
Benefits:
- Dental care
- Discounted or free food
- Life insurance
- Store discount
- Vision care
Ability to commute/relocate:
- Elora, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location (ETT: Bardo, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)
- Are you familiar and well-versed with Opentable guest management software?
Experience:
- Restaurant Host: 1 year (required)
Work Location: In person
