Customer Satisfaction is essential for the dealership. With the focus always on customer service, the position will be front facing and deal with all clients in variable operations. The role is to support the entire Sales Department in retaining our clients through all touch points.
Role Responsibilities
- Greets guests promptly when arriving at the dealership.
- Makes outbound follow up calls to sales customers.
- Speaks with clients through out the day to make them as comfortable as possible.
- Assist with switchboard coverage as needed.
- Assist accounting and admin department in processing various clerical tasks.
- Serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.
- Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
- Introduces customers to service and parts personnel, indicating shop location and hours of operation.
- Follows up with all sales customers within 48 hours to ensure customer satisfaction.
- Stays abreast of upcoming community events and considers ways in which the dealership might participate.
- Coordinates special dealership events, promotions, and seminars.
- Implements customer satisfaction programs.
- Strives for high ranking on manufacturer surveys. Monitors results frequently.
- Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
- Acts as a contact person for any special projects regarding dealership improvements.
- Assists service customers during the morning service rush, when possible.
- Maintains a professional appearance.
Other tasks as assigned
What We Offer
- A chance to be a part of a team of professionals committed to innovation, initiative, integrity & teamwork.
- Opportunity to work for a fast paced, family owned business.
- A full-time schedule, consisting of 40 scheduled hours per week.
- RRSP company match program
- Strong benefits offerings beginning after 3 months of employment.
- A relaxed, casual and fun atmosphere.
- Access to our employee assistance program.
- Available on-site, free parking.
Qualifications and Education Requirements
- High School Diploma or equivalent education required.
- Administrative or accounting experience preferred.
- Prior Customer Service experience preferred.
- Strong written and verbal communication skills.
- Working knowledge of the Microsoft Office Suite of applications (Outlook, Word, Excel, Teams).
- Able to multitask and navigate multiple computer applications simultaneously.
- Strong attention to detail.
Job Types: Full-time, Permanent
Pay: $35,000.00-$40,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Weekends as needed
Ability to commute/relocate:
- Fredericton, NB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
