Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Company: Hard Rock Ottawa Hotel & Casino
Location: Ottawa, Ontario
Job Type: Full Time Permanent
Is this a current vacancy? Yes, this is an existing open position.
Compensation: $23.49/hour
OVERVIEW:
A Houseperson supports the housekeeping department by maintaining cleanliness in guest and public areas.
They assist room attendants with supplies, linens, and trash removal. The role ensures hallways, lobbies, and service areas are clean, organized, and well stocked. Housepersons help maintain hotel standards while supporting efficient daily operations.
RESPONSIBILITIES:
- Turn down rooms according to assignment sheet priority, update assignment sheet during shift.
- Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
- Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
- Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
- Refresh guest rooms, including turning down bed, emptying trash, refreshing ice bucket and glasses, linen/towels, cleaning bathroom, replacing amenities, adjusting drapes and lighting, and placing bathrobes and slippers, according to turndown sequence.
- Clean rooms according to full room cleaning sequence, when required.
- Deep clean guest rooms according to schedule.
- Remove In Room Dining trays/tables from guest rooms and corridors.
- Ensure all equipment in guest room is in working order and all amenities are free of damage.
- Deliver and remove cribs and roll away beds.
- Clean vacuum cleaners daily.
- Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
- Maintain positive and professional communication with all staff.
- Provide recognition to others, including co-workers, supervisors, managers, and directors.
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
- Participate in Sound Check meetings on each shift.
- Always smile and offer a warm greeting to all.
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
- Take initiative to offer assistance throughout the property.
- Operate ethically to protect the Hard Rock brand.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Perform additional duties as requested by department managers and supervisors.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Coordinate operations with other departments, as needed.
- Present a professional image to employees, guests, clients, owners, and investors.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guests, employee, and company information.
QUALIFICATIONS:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- Minimum of 6 months in a similar role
- Must possess good attitude, attention to detail, and ability to work under pressure.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, Provincial, and Gaming Commission.
- Prior experience opening new properties/outlets preferred.
- Must be nineteen (19) years of age.
- Must be able to work on holidays and weekends, as well as flexible shifts.
PHYSICAL DEMANDS:
- Ability to stand and sit for extended periods of time.
- Ability to move throughout the kitchen (standing, walking, kneeling, bending) for extended periods of time.
- Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
- Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
- The Casino environment is hectic, fast-paced and often crowded and noisy.
- Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
