Lakecity Animal Hospital is a locally owned general practice, caring for our beloved canine and feline patients across the Okanagan. We are open 7 days a week from 8am-8pm, 9am-5pm on statutory holidays. We are currently looking for a full or part-time employee to join our team.
As a Veterinary Assistant/Receptionist, you will play a vital role in providing exceptional customer service and support to our clients and their beloved pets. You will be responsible for managing the front desk operations, including greeting clients, scheduling appointments, assisting with administrative tasks, and assisting the veterinarian with handling/treatment of patients. Your attention to detail and ability to effectively communicate with both clients and veterinary staff will contribute to the overall success of our clinic.
We at Lakecity Animal Hospital, are committed to maintaining a positive, supportive and team-oriented work environment. We value team members who are eager to learn and grow, and we support ongoing development within the clinic.
If you have a love for animals and enjoy working in a fast-paced environment, we would love to hear from you. Join our team of dedicated professionals who are passionate about providing high-quality care to animals.
Prior experience in a veterinary clinic is preferable but open to training the right individual.
Responsibilities:
- Greet and check-in clients and their pets in a friendly and professional manner
-Answer phone calls, schedule appointments, and respond to inquiries
-Maintain accurate records of client information, pet medical history, and appointment details
-Assist veterinary staff with administrative tasks such as filing, data entry, and billing
-Provide excellent customer service by addressing client concerns and ensuring a positive experience
-Attending to patient needs (i.e. administering medications, providing food/water etc.)
-Restraining animals and assisting veterinarians/technicians as needed during examinations and treatments
-Organizing and maintaining the cleanliness of all kennels and working areas
Requirements:
-Animal handling skills
-Communication skills
-Experienced in customer service
-Strong organizational skills and attention to detail
-Excellent communication and interpersonal skills
-Ability to multitask and prioritize tasks in a fast-paced environment
-Ability to manage difficult/stressful situations
-Ability to work in a fast paced environment
-Demonstrate an impressive ability to retain information
-Computer skills to maintain medical records
-Flexibility to work evenings, weekends, and holidays as required
Preferred Qualifications:
-Previous experience working in a veterinary clinic or animal care setting is preferred
-Knowledge of common veterinary terminology and procedures is a plus
-Familiarity with laboratory procedures and equipment is a plus
-Familiarity with IDEXX Neo software and Otto flow is a plus
Pay: $19.00-$20.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- If you do not have previous veterinary experience; What interests you about working in veterinary medicine, and why do you want to be a veterinary assistant? (aside from your love for animals)
Experience:
- Customer service: 1 year (required)
- Veterinary Assistant: 1 year (preferred)
Work Location: In person
