Position Summary: The Customer Service and Warehouse Associate provides a high level of service to customers by accurately processing quotations and orders, providing timely information and building a positive reputation of the company. This position is also responsible for managing and coordinating warehouse, inventory, shipping and receiving activities.
Areas of Accountability:
NOTE that these are the general job duties associated with this position and are always subject to the reasonable discretion and additional duties assigned by JEM Technical Canada Ltd. from time to time.
- Confers with customers by telephone and email to process purchase orders. *
- Checks ERP/MRP systems to provide pricing and availability for parts that meet customer specifications and delivery timeline. *
- Contacts customers to ensure contract order specifications are met. *
- Complies with customer order specifications and delivery requirements on an ongoing basis. *
- Contacts vendors for status of orders and expedites when necessary. *
- Understands product lines and technical aspects of individual products as they apply to customer applications. *
- Reviews the part shortage report and the back-order reports and inform customers of issues, such as late deliveries. *
- Enters price increases, inputs current quotes and updates supplier data. *
- Assists with RMA (returns) as needed. *
- Works closely with other JEM associates and communicates issues and resolutions on a daily basis. *
- Organizes and optimizes warehouse space to promote logical flow and storage of materials. Ensures warehouse is clean and orderly. Ensures inventory is identified and maintained *
- Complies with sales order specifications and delivery/packaging requirements when shipping products. Expedites deliveries to meet customer timelines. Selects packaging to assure product integrity. *
- Loads and unloads trucks. Obtains and maintains forklift operator certificate. *
- Verifies receipt of materials. Checks part numbers, quantities, and labels materials *
- Verifies shipment of materials. Checks part numbers, quantities, and ship-to locations. *
- Complies with all JEM policies and procedures. *
- Supports JEM’s vision and mission and exemplifies JEM’s core values daily. *
- Maintains regular and predictable attendance. *
- Performs other duties as assigned.
Job Qualifications:
- Zero to one year of customer service experience
- One to two years of experience in a warehouse environment and/or training; or equivalent combination of education and experience
- Fluid power experience or pursuing certification in a fluid power program is preferred
- Experience using ERP systems, Windows, Outlook, Excel and Microsoft Teams
Pay: $15.80-$31.85 per hour
Benefits:
- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
