Dr Martens in West Edmonton Mall is looking to hire a full time Store Manager. This location is owned and operated by the gravitypope brand. Flexibility to work weekends, holidays, and evenings as needed is required.
The Store Manager is responsible for growing profitability by leading all aspects of daily and strategic operations within their location. They oversee all employees within their location to maximize effectiveness and reach objectives.
This position is suited to a leader who is passionate and hands-on when it comes to driving business and delivering the finest client experience. The Store Manager drives and maximizes business by working closely with all cross-functional partners, including Operations, Visual Merchandising, Human Resources, and Finance, to set up their store and team for success.
Compensation is based on relevant experience, job-related skills, location, and performance. Candidates who bring exceptional, directly transferable skills and experience may be considered for the top of the wage range. Employee perks can include a comprehensive benefits package, generous discounts, a Friends & Family program, a fitness allowance, contests, and the opportunity to work in a dynamic, growth-focused environment.
Duties and responsibilities include:
- Lead and support a team of 4-6 employees through delegation, open dialogue, career-oriented discussions, and regular performance management and evaluation
- Meet sales targets while developing and maintaining exceptional client relationships
- Turn casual shoppers into loyal clients through genuine and reliable clientele practices
- Manage client expectations with client returns and repairs through prompt repair service turnaround
- Identify and prioritize store needs to accomplish business objectives efficiently and effectively
- Act as ambassador of the gravitypope/ Dr Martens brand both in and outside of work through positive community involvement
- Oversee stocking shelves and shipping and receiving to ensure efficient inventory movement
- Maintain a safe, clean, organized and saleable showroom and stockroom
- Recruit, onboard, train and schedule employees as needed
- Prioritize administrative work so deadlines can be met without the compromise of sales
- Evaluate and alter work processes to maximize efficiency
- Manage a budget and oversee store maintenance
- Eliminate loss through effective loss prevention practices and incident reporting
- Ensure timely processing of all product to ship and E-Commerce curbside pickup orders
The ideal candidate would possess the following qualifications:
- Have a proven track record of excellent clientele building skills that translate to sales
- Minimum 3 years of experience in a retail environment
- Minimum one year of experience in a management role
- Strong communication skills, with the ability to listen, provide clear direction, and build positive working relationships
- Client-focused approach, with the ability to anticipate needs and respond thoughtfully and effectively
- Demonstrated professionalism and ethical conduct, aligned with the gravitypope/ Dr Martens brand values
- Strong organizational and planning skills, with the ability to manage multiple priorities in a dynamic retail environment
- Sound judgment and problem-solving skills, with the ability to assess situations and determine appropriate next steps
- Ability to work independently and collaboratively, contributing positively to a team-based environment
- Proficiency with computers and Microsoft 365 programs
- Strong understanding of the retail industry
gravitypope is dedicated to ensuring all employees are valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.
Interested candidates are invited to submit their resume on Indeed or at www.gravitypope.com/careers.
We thank all applicants for their interest. However, only candidates selected for interview will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Work Location: In person
