How would you like to enhance the quality of a software for companies such as Major League Baseball, CBC, NBC Universal, National Networks in Europe, or French speaking RDS and TVA?
Become an integral part of a growing organization that values your opinions, ideas, and encourages career development. We offer exciting opportunities in a pleasant, down-to-earth work environment at our new state-of-the-art office building in downtown Dieppe. Employees are compensated with competitive salaries and additional benefits such as parking, health benefits and RRSP matching.
We are looking for career professionals with a penchant for technology and an eagerness to ensure the overall quality control of products made by the company adhering to reliability, performance, and customer expectation.
Our Team
Our dynamic team is based out of our Dieppe office. We develop innovative information management software for business and logistics workflows for the media industry in multiple languages and on multiple continents.
Our Core Values
- We enjoy
We like what we do, and we create an environment where people can have fun while doing great work.
- We serve
Our customers are national broadcasters and major media organizations — and they trust us to help them do their jobs better. We take that responsibility seriously.
- We get sh-tuff done
Speed and accuracy matter. We focus on delivering real value, solving real problems, and keeping our customers moving.
- We collaborate
Great ideas come from open conversations. We communicate constantly, share what we learn, and rely on each other to build better solutions. Whether it's a quick Teams chat or an on-site visit, we stay connected.
- We guide
We don’t just build features. We help customers improve their workflows, understand their operations deeply, and recommend the best way forward.
Our Customers
Vimsoft customers are National TV Networks, Specialty Networks, Mobile Production, and Media Conglomerates in ten countries and in multiple languages. They broadcast a variety of programs, such as national and local news, sports events, talk shows, music programs, movies, other entertainment, and advertisements. Our software manages much of the human resources and equipment logistics planning for these organizations. We evolve based on an iterative and incremental process. We are agile.
Summary
Vimsoft is seeking a Senior Delivery Specialist to strengthen ownership, execution, and coordination across all customer delivery activities, including both implementation projects and ongoing production customers.
This is a hands‑on senior individual contributor role. You will personally contribute to delivery work while helping bring structure and follow‑through to initiatives that span Customer Success, Product, QA, Training, and Business Analysis. You are expected to understand the system, make sound decisions, and take responsibility for outcomes. This role is intended for senior professionals who have already functioned as an informal escalation point or go‑to person within their teams.
This is not a people‑management role and not an overhead coordination role, though you will naturally act as a senior point of accountability - for customers and internally - ensuring delivery work moves forward efficiently, pragmatically, and with minimal supervision.
Primary Duties
- Own customer implementations end‑to‑end, from project initiation to go‑live and post‑launch stabilization.
- Own and contribute to customer delivery activities across implementation and production customers.
- Support and strengthen Customer Success ownership for complex customers, situations, or initiatives.
- Act as a senior point of reference when ownership or next steps span multiple teams.
- Actively contribute to Customer Success, QA, Product, Training, and BA activities to support delivery and build deep system knowledge.
- Perform hands‑on analysis, configuration, validation, troubleshooting, and solution design as needed.
- Help translate customer needs, questions, and issues into clear internal follow‑ups and outcomes.
- Identify delivery risks, gaps, and dependencies early and take action to prevent escalation.
- Coordinate work across teams when multiple groups are involved, without relying on formal authority.
- Make day‑to‑day decisions needed to keep delivery moving without waiting for executive involvement.
- Troubleshoot delivery blockers by diving into details rather than escalating prematurely.
- Contribute to improving delivery practices, documentation, workflows, and internal clarity.
- Provide clear, factual visibility into delivery progress or risks when required.
Minimum Qualifications
- 7+ years of experience in customer‑facing roles within a B2B software company, including direct accountability for customer delivery outcomes (not limited to ticket handling or routine status meetings).
- Demonstrated experience acting as the primary point of ownership for complex customer situations involving multiple internal teams.
- Proven track record of being relied upon to take over ambiguous or problematic situations and bring them to resolution with minimal guidance.
- Hands‑on experience working deeply with a complex software system, sufficient to independently analyze workflows, validate behavior, and identify root causes of issues.
- Demonstrated experience making judgment calls that materially affected customer outcomes, timelines, or team priorities.
- History of working with limited structure or direction, where defining the next steps was part of the role.
Ability to clearly articulate what they owned versus what they contributed to in past roles.
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Bonus Qualifications
- Experience with SaaS, enterprise software, ERP, scheduling, or resource management platforms.
- Background spanning multiple roles (e.g., implementation, QA, BA, CS, technical support).
- Experience delivering software to media, broadcast, operations, or logistics environments.
- Exposure to system integrations, data migration projects, or complex business rule configuration.
- Comfort working directly with enterprise customers and senior stakeholders.
- Experience contributing to or improving delivery processes based on real‑world lessons learned.
If this feels like the right fit, send your resume to
[email protected] — and don’t stop there.
Include a short pitch or personal intro that shows us what makes you stand out. Tell us what excites you, what you’re great at, or what sparks your curiosity.
We see a lot of generic, AI-generated applications — the ones with real personality and thought always rise to the top.
