Position Summary
The House Supervisor – Grandview provides leadership and operational oversight to our Grandview residence. The role ensures that client needs are consistently met at the locations, affording residents a safe environment that fosters well-being and independence. The House Supervisor directly supervises the Team Lead at each location and holds overall accountability for compliance, staffing, client programming, and quality of care
Core Competencies
- Degree in Social Sciences, Education, or a diploma with equivalent experience
- Five years of progressive supervisory experience, preferably in a residential or complex care support setting
- Advanced training in Autism and / or Behaviour analysis
- Five years of experience as a support worker, including complex case experience
- Demonstrated ability to lead multi-site teams and manage operations across more than one location
- Proficiency in creating, modifying, and monitoring individual support and behaviour plans
- Excellent written and oral communication skills
- Outstanding organizational skills and experience coordinating staffing schedules across multiple sites
- Proven ability to facilitate training, including Non-Violent Crisis Intervention (NVCI)
- Strong skills in employee relations, performance management, and progressive discipline
Responsibilities
Regulatory Compliance & Governance
- Ensures the residence meets all applicable government regulations and Department of Community Services licensing requirements
- Ensures ILNS protocols, policies, procedures, and Code of Conduct are communicated and consistently
- Maintains accurate administration records and ensures all paperwork is completed and reported on in a timely manner
- Prepares documentation and coordinates requirements for licensing reviews and audits
Client Care & Programming
- Oversees the development, communication, and implementation of behaviour and support plans for residents at Grandview
- Leads training in Non-Violent Crisis Intervention, core competency training, and other programming for staff
- Coordinates access to professional healthcare services and specialists for all people supported
- Maintains positive, proactive relationships with residents’ families, providing regular updates and quarterly reports on health, financial, and behavioural matters
- Advocates for the needs of people supported with families, healthcare providers, community institutions, and the organization
- Manages and reconciles client support accounts, ensuring expenses are appropriate and accurate
- Oversees budgeting of client support accounts to meet programming requirements at each site
Payroll Administration
- Reviews and approves payroll entries for RRW staff at all locations, ensuring accuracy and compliance with allotted hours and entitlements
- Monitors employee hours to ensure they do not exceed maximum allotments
- Tracks and records vacation time, overtime, and other time-off entries
- Escalates payroll discrepancies or concerns to the House Supervisor in a timely manner
Residential & Facility Management
- Oversees medical supply and personal care inventory
- Manages residents’ medical care passports and coordinates medical appointments
- Liaises with health practitioners regarding residents’ ongoing medical needs
- Facilitates required maintenance at each residence, including work orders, equipment requests, and repair coordination
People Leadership & Staff Management
- Directly supervises the staff at Grandview
- Provides coaching, mentorship, and direction to Team Leads to ensure consistent service delivery at each site
- Reviews and approves payroll entries submitted by staff; ensures accuracy and compliance with allotted hours
- Reviews and approves staff schedules prepared by Team Leads, ensuring best fit for programming, client needs, and staff wellness
- Leads regular cross-site team meetings to ensure policies and procedures are understood and followed
- Supports recruitment of staff, including interviewing, reference checks, and onboarding
- Manages probationary reviews and provides evaluative feedback for staff
- Manages employee performance through a progressive discipline model, with support from the Senior Manager
- Manages vacation allotments and time-off requests for staff
General
- Performs all duties in compliance with ILNS policies, procedures, and codes of conduct
- Provides direct support and care to residents as required
- Other duties as required
Pay: $60,000.00-$64,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Describe your management experience
- How many staff have you managed at one time?
- Please outline training with autism
Education:
- Secondary School (preferred)
Work Location: In person
