The Position:
Oversee the day-to-day IT environment required to support Cardinal’s business requirements
Salary range: $75,000-85,000
Specific Accountabilities:
- Live Core Values
- Continuous improvement of our IT infrastructure and application systems
- Management and support of LAN, WAN, WLAN and VPN infrastructure
- Configure and support switches and wireless access points
- Troubleshoot network performance, latency and connectivity issues
- Support for plant IT and communication infrastructure (e.g. scanners, scales, label printers, surveillance cameras, Access control system, time and attendance)
- Support and administration of system applications, Microsoft business environment, company ERP system, and other duties as assigned
- Continuous improvement, documentation and maintenance of detailed infrastructure documentation and diagrams
- IT Support for production measurement, product costing and inventory control
- Security of data, network access and backup systems
- Liaise with IT business partners (F12, CSB, Bell Canada)
- Review and approve supplier invoices in accordance with contractual terms and agreements
- Planning and implementation of upgrades to IT infrastructure
- Development and Monitoring system performance standards
- Apply security best practices including MFA, least privilege and role-based access
- Grant and revoke approved system permissions
- Provide Tier 2 user and endpoint support and escalation
- Train backup support for coverages during incumbent’s planned and unplanned absences
- Coverage for planned and unplanned absences which could compromise our policies, procedures and programs
- Safety, Quality, Productivity (in this order)
- Acts within Company philosophy
Ideal Qualifications:
- Diploma or bachelor’s degree in computer science, Information Technology, or equivalent experience
- Hold recognized industry-standard IT certifications (CompTIA Network+, CCNA, CCNP, ITIL or similar)
- 5+ years of experience in IT infrastructure and systems administration
- Demonstrated Project Management skills
- Knowledge of IT Infrastructure (Networks, Servers, PC, Mobility)
- Experience with Cloud hosted technology (Citrix, RDS, Azure)
- Familiarity with an ERP software system is an asset.
- Able to work independently and work under time pressures and concurrent tasks
- Strong verbal and written communications skills, with an ability to express complex technical concepts in business terms to all levels within the organization
- Comfortably interfacing with internal and external resources
- Strong troubleshooting and analytical skills
