Monk Office has an exciting opportunity for a full-time Office Equipment Service Technician - Central - North Vancouver Island
What you will do:
- Provide an exceptional customer experience while repairing and maintaining office equipment, in a quick paced technical environment
- Perform installations, regular maintenance, and repairs for software, hardware, and business equipment. Equipment includes but is not limited to: photocopiers, printers, shredders, plotters, and scanners.
- Analyze and diagnose hardware problems on a variety of business equipment
- Provide extraordinary and responsive service to customers
- Greet, service, and complete customer interactions with a smile
- Respond to service requests in a seamless and timely manner
- Keep up to date with current technical training (web training and computer skills)
- Provide leads for replacement equipment and office products
- Complete required documentation
- Complete all tasks with a sense of urgency
- Onsite business machine operation instruction
- Product knowledge of office technology supplies and office equipment, and familiarity with other products and services as available from Monk Office
What you will bring:
- Certification from a recognized training program in the repair of electronic equipment, or equivalent
- 3 - 5 years’ experience in a technical service role
- Possession of a valid BC Driver’s License
- Demonstration of exceptional verbal communication skills
- Technical, onsite, and remote troubleshooting skills
- Enjoy working in client facing technical environment that is ever changing
- Experience with Konica Minolta equipment is an asset but not required
- Positive, helpful and outgoing work attitude
- Curious and inquisitive in nature – seek to find out more and best service customers
- Responsible, self-motivated
- A love for our planet
- Availability Monday to Friday
Send your resume and cover letter to [email protected] and tell us a customer experience story you are proud of.
Thank you to all applicants. Only shortlisted candidates will be contacted, and we look forward to speaking with you.
Job Type: Full-time
Pay: $53,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Work Location: In person
