Overview
Carrier Truck Centers require an experienced, knowledgeable, self-motivated and career minded, Service Advisor to join our team in our Woodstock, Ontario dealership. The successful candidate will be comfortable working in a fast paced environment that involves constant interaction with our customers while delivering outstanding customer service to both internal and external customers.
What's in it for you?
Extended Healthcare
Vision Care
Dental Care
Life Insurance
What’s a day like as Service Advisor?
- Responsible for ensuring all steps in Accelerated Service Process is completed efficiently and in a timely manner.
- Greet customer and begin the process of helping the customer through the required repair.
- Write up repair order for customer’s vehicle and advise customer of necessary repairs accurately and clearly.
- Act as positive liaison between technicians, foreman, parts department and customers.
- Review work completed and charges to the customer upon repair completion and close repair order as appropriate.
- Handle customer inquiries whether by telephone or walk in regarding inbound work and work in progress.
- Complies with all Carrier Centers’ policies and procedures including Health and Safety Policies and Procedures and the Occupational Health and Safety Act.
Who is our ideal candidate?
- 3-5 years of work experience as a service advisor in an auto or large truck environment.
- Mechanical experience with large trucks would be considered an asset.
- Has a strong working knowledge of Microsoft Office Suite.
- Ability to provide excellent customer service while demonstrating strong interpersonal and communication skills.
- Must have strong organizational skills, a high attention to detail and the ability to quickly adapt and multi task in a fast paced environment.
- An individual who is results driven, has the ability to lead and is a team player with a strong sense of urgency.
- Will be self-motivated and has a strong drive for excellence.
- Consistently exhibits a professional attitude and presents a positive image to all internal and external customers.
Schedule:
Monday-Friday 8 Hour Day Shift(hours vary start and end time between 6am and 6pm)
About Us: Carrier Centers was established in 1960. Today, we are proud to be a dealer for the most trusted names in the transportation industry across Ontario. We have a lease and rental division, fleet management, and a full-service body shop. With five locations to serve, our promise to you remains the same – quality people and quality products. We have a work environment that promotes diversity, embraces change, and provides leadership opportunities to every team member. Every member of our team from service technicians to administration plays an integral role in the continued success of our company. We are on a path of growth and succession and are seeking highly skilled professionals to take us even further.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws.
Job Type: Full-time
Pay: $25.00-$27.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Woodstock, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Service Advisor: 3 years (required)
Work Location: In person
