Provide onsite and remote technical support to users across multiple locations.
Set up and configure IT equipment for new employee onboarding.
Follow standard IT processes for employee offboarding and system access removal.
Troubleshoot hardware, software, network, printer, and scanner issues.
Respond to IT support requests and resolve issues within defined timelines.
Diagnose and resolve desktop, laptop, and peripheral device problems.
Assist users with password resets, account access, and system-related issues.
Retrieve and support CCTV footage requirements across different properties as needed.
Coordinate and prioritize IT support tasks across multiple sites.
Travel to company locations for onsite troubleshooting or installations when required.
Ensure consistent IT standards and system performance across all locations.
Support new site openings, relocations, and infrastructure upgrades.
Configure and troubleshoot routers, switches, firewalls, and wireless access points.
Maintain stable Wi-Fi connectivity and overall network performance.
Support VPN connectivity and remote access solutions.
Assist with cabling, internet connectivity, and coordination with ISPs.
Support VoIP phone systems and coordinate with telecom vendors.
Configure IP phones and communication systems.
Install, configure, and maintain desktops, laptops, POS systems, printers, and mobile devices.
Maintain inventory and tracking of IT assets across all locations.
Diploma or degree in Information Technology, Computer Science, or related field (preferred).
1–3 years of experience in IT support or helpdesk role.
Strong troubleshooting skills across hardware, software, and networking.
Hands-on experience with routers, switches, firewalls, and Wi-Fi systems.
Familiarity with Windows environments, POS systems, and mobile device setup.
Experience supporting multi-site operations is an asset.
Valid G driver’s license, vehicle and willingness to travel between locations.
Strong communication and problem-solving skills.
Ability to work independently and manage priorities effectively.
