Comfort Orthotics & Podiatry Clinic – Sunnyside Mall, Bedford, NS
Start Date: ASAP
Hours: 41.5 hours per week (Monday–Friday)
Education: High School Diploma
Experience: 3+ years of administrative experience considered an asset
About Us
Comfort Orthotics & Podiatry Clinic is a well-established, fifth-generation family business that has provided foot care services to more than 35,000 patients. We are a team of 14 professionals dedicated to helping people stay active, comfortable, and mobile through podiatric care, custom orthotics, footwear solutions, compression therapy, and bracing services.
We pride ourselves on creating a positive workplace culture where teamwork, learning, professionalism, and a sense of humor all play an important role. This is a fast-paced environment with a supportive team that enjoys helping patients and having fun along the way.
We are looking for a dynamic, self-motivated individual who enjoys working with people, thrives in a busy environment, and is passionate about providing exceptional customer service.
Position Overview
As an Admin / Shoe Fitter, you will play an important role in both the administrative and patient care sides of the clinic. You will help patients navigate appointments, insurance processes, footwear fittings, and product recommendations while ensuring the clinic operates smoothly and efficiently.
No previous shoe fitting experience is required. Comprehensive training will be provided by our team.
Duties & Responsibilities
Administrative Duties
- Answer phones and respond to patient inquiries
- Schedule and manage appointments
- Conduct appointment confirmation calls
- Follow up with patients regarding treatment and product needs
- Process paperwork and insurance claims
- Communicate with insurance companies to obtain coverage information
- Communicate with referring physician offices
- Work with podiatrists to answer patient questions regarding treatment and aftercare
- Perform general administrative duties as required
Patient Care & Retail Duties
- Assist patients with footwear, compression socks, braces, and other foot care products
- Discuss the clinic's full range of products and services with patients
- Fit patients for orthotic friendly and therapeutic footwear
- Discuss off-the-shelf and medical foot devices
- Identify common foot conditions and understand products that may assist patient mobility and comfort
- Follow guidance provided by clinic podiatrists and pedorthists when selecting footwear and devices
- Ensure fittings meet the recommendations of the treating professional and the needs of the patient
- Manage merchandise returns and exchanges
Clinic Operations
- Help bring patients to treatment rooms at appointment time
- Keep the clinic clean, organized, and welcoming
- Assist with maintaining retail displays and inventory presentation
- Perform other duties as required to support the clinic team
Required Skills & Qualifications
- Genuine desire to help patients and provide exceptional customer service
- Excellent interpersonal and communication skills
- Strong written and verbal communication abilities
- Ability to work effectively within a team environment
- Excellent time management and organizational skills
- Strong problem-solving abilities
- Attention to detail
- Comfortable working in a fast-paced environment
- Experience dealing with the public
What We Offer
- Monday to Friday schedule – no weekends (some Wednesday evenings)
- Comprehensive shoe fitting and product training
- Opportunity to gain valuable experience in the healthcare field
- Supportive and collaborative team environment
- Positive workplace culture
What We Offer
- 3 Weeks vacation
- Starting at $20 hour, negotiable depending on experience
- Shoe bonus for each pair sold
- Medical benefits available through a cost-shared employee benefits program
How to Apply
Please drop off your resume in person and ask for Natasha or Colleen.
We are looking for someone who is eager to learn, motivated to provide outstanding patient care and service, and excited to become part of a great team.
Pay: From $20.00 per hour
Benefits:
- On-site parking
- Paid time off
- Store discount
Work Location: In person
