Restaurant Manager – The Den
Nita Lake Lodge Resort & Spa | Whistler, BC
About the Role
The Den at Nita Lake Lodge is seeking an experienced Restaurant Manager to lead daily operations, elevate guest experience, drive revenue, and support a strong hospitality culture. Reporting to the Restaurants General Manager and Director of Food & Beverage, this leader shapes service excellence, supports team development, manages the wine program, and ensures operational performance.
Key Responsibilities
- Lead daily pre-shift, ensure readiness, ambiance, and luxury service standards
- Support service on the floor, manage guest recovery, and deliver exceptional hospitality
- Lead hiring, onboarding, training, and performance development for the team
- Maintain strong team morale and a guest-first culture
- Oversee wine and beverage program, including ordering, inventory, and seasonal updates
- Manage scheduling and labour costs aligned with business volumes
- Monitor financial performance, check averages, and beverage revenue
- Lead inventory counts and cost control
- Champion The Den’s brand experience and support online reputation management
Qualifications & Experience
- 3–5 years’ leadership experience in a premium or high-end restaurant
- Strong knowledge of restaurant operations and wine service
- Serving It Right certification required
- Excellent communication, leadership, and coaching skills
- Experience with POS, labour systems, and inventory tools
- Flexible to work evenings, weekends, holidays, and events
- Able to stand for extended periods and lift up to 30 lbs
Success in This Role Looks Like
- Strong guest satisfaction and positive online reviews
- Growth in wine and beverage revenue
- Effective labour and cost management
- Engaged, high-performing team
Why Join The Den
- Lead a flagship restaurant in a luxury lakeside resort
- Impact service culture, guest experience, and brand identity
- Work within a supportive, collaborative leadership team
Job Type: Full-time
Pay: $70,000.00-$80,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Wellness program
Work Location: In person
