We are currently looking for an experienced Service Manager to join our dedicated team.
Responsibilities:
- Manage a team of service technicians and support staff.
- Ensure high quality service and repairs are provided to customers.
- Forecast goals and objectives for the department and endeavor to meet them.
- Handle customer inquiries, complaints, and escalations.
- Keep current and comply with laws that affect service operations.
- Schedule and prioritize service appointments
- Establish processes and standards to ensure customer satisfaction and efficient operations.
- Conduct meetings with department staff to review activities and / or concerns.
- Ensure high quality of conduct and workmanship from Technicians and Apprentices.
- Monitor quality control by spot-checking repairs, either in the shop or during road tests.
- Train and mentor service team members.
Skills:
- Strong leadership and management abilities
- Excellent communication and interpersonal skills
- Problem-solving and decision-making skills
- Ability to handle cash transactions accurately and securely
- Proficient in using computer systems and software for record keeping
- Knowledge of customer service principles and practices
- Technical knowledge related to the products or services offered by the company
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
If you are a motivated individual with a passion for providing exceptional customer service within the automotive / trucking industry, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
Job Type: Full-time
Pay: $80,000.00-$120,000.00 per year
Work Location: In person
