Job title: Parts Support Coordinator
Workplace: Groupe JLD-Laguë - Saint-Hyacinthe
6620 Rue des Seigneurs Est, Saint-Hyacinthe, Quebec, Canada, J2R2A1
Job status: Full time
Day, Week
Number of hours per week: 40 hours
Base salary + bonus plan
Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!
Groupe JLD-Laguë is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.
REGION: St-Hyacinthe, Ange-Gardien, Pike-River
WHAT WE OFFER YOU:
- A base salary + bonus plan to reward your efforts and performance.
- Group insurance after 3 months of employment for your peace of mind.
- RRSP with employer contributions, so you can build your future while benefiting from company support, after 3 months of service.
- Workwear provided, so you’re always ready to take on the day in optimal conditions.
- Access to virtual healthcare, fully covered by the company, allowing you to consult a healthcare professional quickly and easily.
- An Employee and Family Assistance Program, covering all aspects of overall health, providing you with support whenever you need it.
- Exclusive discounts for you and your family, making your purchases more affordable!
- Continuous training, with technical sessions led by our expert trainer and John Deere, ensuring you always stay ahead.
WHAT YOU WILL DO:
- Actively travel your territory to meet clients on the road independently.
- Conduct regular client visits to identify their parts and service needs.
- Prospect new customers, develop business relationships, and grow the existing customer base.
- Increase parts and service sales by proposing practical, tailored solutions.
- Actively promote parts and service promotions, specials, and programs.
- Maintain a sales- and service-oriented approach at all times: listen, advise, recommend, and close.
- Follow up after major sales and repairs to maximize customer satisfaction.
- Respond quickly and effectively to customer requests, questions, and concerns.
- Plan and organize your visit schedule based on priorities, urgencies, and sales opportunities.
- Maintain constant communication with parts clerks, service advisors, and parts and service managers.
- Identify growth opportunities within your territory and share them with your supervisor.
- Update customer profiles and equipment information.
- Complete visit reports and ensure structured follow-up on actions.
- Adhere to pricing policies and consult your supervisor for any special situations.
- Participate in training to stay up to date on products, services, and best practices.
- Provide branch or call center support when required.
QUALIFICATIONS (REQUIRED EXPERIENCE):
- Minimum of 5 years of experience as a Parts Clerk, Service Advisor, or Sales Representative.
- Strong knowledge of John Deere equipment.
- Knowledge of the agricultural, commercial, and industrial sectors.
- Strong sales and customer service skills.
- Excellent communication, organizational, and follow-up skills.
- Professional approach focused on rigor, integrity, and results.
- Self-reliance, strong sense of priorities, and ability to proactively manage a territory.
The position requires a high level of autonomy and the ability to become operational quickly in the field, which necessitates significant experience in a similar role.
Join our team of over 550 employees and build your EXTRAORDINARY career—with us!
