Orleans Toyota is looking for the right candidate to join our leadership team of customer focused professionals within our high volume and process-driven dealership as Service Support.
Purpose / Summary of Position:
The Service Administrator plays a key role in supporting the daily operations of the service department by ensuring efficient workflow, accurate documentation, and exceptional customer service. This position acts as a liaison between technicians, parts, and customers, helping to streamline communication and maintain high levels of customer satisfaction.
Key Accountabilities & Objectives:
-
Assist technicians with setting up repair estimates, including attaching supporting photos and documentation
-
Verify parts availability for submitted estimates and coordinate with the parts department as needed
-
Assist Service Advisors with presenting and selling estimates to customers when required
-
Check out customers, process payments, and ensure accuracy of final invoices
-
Provide timely and professional status updates to customers regarding their vehicles
-
Support Customer Satisfaction Index (CSI) initiatives, including follow-up calls to customers after service visits
-
Answer and direct incoming service department phone calls in a professional and efficient manner
-
Assist valet team when required to maintain smooth vehicle flow and customer experience
-
Maintain organized and accurate records within the dealership management system
-
Perform other duties as assigned by management
-
Support overall service department operations and assist team members as needed
Candidate Must Possess:
-
Valid driver's license and a clean driving record
-
Minimum of 2 years’ experience in an automotive service and/or parts environment
-
Experience using ERA-Ignite (Reynolds & Reynolds) is required
-
Strong organizational and multitasking skills with the ability to prioritize in a fast-paced environment
-
Excellent communication and customer service skills
-
Ability to work effectively under pressure and manage multiple tasks simultaneously
-
Team-oriented mindset with a proactive approach to problem-solving
Why We’re Awesome:
- Commitment to an exceptional employee experience
- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
- Collaborative work environment & group support
Orleans Toyota is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at [email protected] to make your needs known in advance.
