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Company Overview
Deerfoot Inn & Casino is one of Calgary's premier hotels, offering a full-service experience with 188 deluxe guest rooms, a concert hall, conference center, and a giant indoor water park. Our vibrant casino and lounges provide exciting entertainment options, making us the preferred destination for both relaxation and fun in South Calgary.
Summary & Responsibilities
The Surveillance team holds the main responsibility for observing and documenting the daily operations of the casino floor, overseeing all gaming activities to guarantee adherence to AGLC Casino Terms, Conditions, and Operating Guidelines, internal policies, and house rules, in addition to the hotel’s public areas. The Surveillance Investigator will also need to supervise various radio channels, carry out internal and external investigations, monitor alarm systems, and perform other necessary tasks.
Requirements
- A minimum of 2+ years recent Casino Investigator (Operator), Casino Security or Casino Gaming/dealer Experience is highly preferred. Post-Secondary education in Criminology, Justice studies or suitable combination of education and experience an asset
- Clear Calgary Police / RCMP Security Clearance – No Criminal Convictions or pending charges within the court system.
- AGLC Certificates including AML, Deal Us in Casino Staff Training (Phase 1 & 2), ProTect & ProServe Required
- Must have a minimum Valid Standard First Aid/CPR-C Training
- Exceptional proficiency in computer applications, particularly MS Office and other Windows-based software.
- Excellent communication abilities, as candidates are required to communicate effectively in English, both verbally and in writing.
- Demonstrate a strong commitment to honesty and integrity
- Compliance with elevated standards, methodologies, and protocols
- Familiarity with AGLC Policies and Procedures
- Capability to collaborate effectively within a team setting
This role is designated as a Floater role, within our Surveillance Team. You will be required to work a mix of Afternoons, Evenings, Days & Overnights as required. The schedule may be adjusted based on the business or operational requirements of Deerfoot Inn & Casino. Given our shift timings, the candidate must possess a vehicle to reach the site, as public transportation is not dependable in this region.
We provide a benefits package that encompasses life and disability benefits, a health spending account, discounts for staff on food and hotel accommodations, as well as vouchers for complimentary meals.
Several of our employees have successfully transitioned into careers in law enforcement. We invite you to join us, learn, and become a member of an exceptional team!!
Wage will be based on the Individuals Education & Experience, and will be discussed during the interview process.
Please refrain from making phone calls or visiting in person. Only candidates who are selected will be contacted for an interview.
Pay: $20.50-$23.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Application question(s):
- Please clearly explain in detail your Surveillance Operator/Investigator Experience, Including program/equipment used.
- Please explain your knowledge of Casino Gaming (Poker, Table Games) and your skill level. You will be tested on this during the interview process.
- Please confirm that you will have open availability for this role, and are willing to be called in at short notice should we have a last minute book off or site emergency.
Education:
Experience:
- Gaming (Security, Surveillance, Dealer, Pitboss): 2 years (required)
- Computer skills: 3 years (required)
Licence/Certification:
- AGLC Certs (AML, Deal us in phase 1&2, ProTect, ProServe) (preferred)
Location:
- Calgary, AB T2Z 3W4 (preferred)
Work Location: In person
