The Role
Accurate is on the hunt for a Product Deployment Specialist to join our team in our Edmonton office. The person we envision for this role has strong technical abilities and a strong interest and passion for hardware and organization, recognizing its importance in the MSP space, serving a multitude of customers on a day-to-day basis.
You will work closely with the multiple teams to ensure Accurate is a technically well-oiled machine by responding to internal IT tickets, preparing and deploying hardware and software, and assisting in logistical tasks for both Accurate and Accurate’s clients.
Core Accountabilities
Hardware Staging, Imaging & Configuration
- Stage devices for deployment (image, join domain, patch, apply naming standards, and verify functionality) using documented processes.
- When refreshing or repurposing devices, confirm data retention needs with the client, back up to the bench NAS as required, then securely wipe before reimaging.
Break/Fix Troubleshooting & Repairs
- Diagnose and resolve hardware issues for both client and internal devices.
- Handle warranty-based RMAs or recommend cost-effective repair or replacement options when devices are out of warranty.
Bench Maintenance
- Maintain a clean, safe, and organized bench area at all times.
- Ensure tools, parts, and devices are stored properly and that the work area meets ESD safety standards.
Collaboration & Communication
- Coordinate with the Service Coordinator, Procurement, Field Technicians, and Project Teams to align on timelines, communicate equipment readiness, and escalate delays or shortages proactively.
- Represent the Centralized Services team professionally in all interactions.
Documentation & Process Adherence
- Follow all documented procedures for imaging, repairs, RMA handling, and inventory tracking. Keep ticket notes, IT Glue records, and process documentation current.
- Contribute improvements to documentation where gaps or outdated content are identified.
Shipping, Receiving & Procurement Coordination
- Receive, inspect, and log all incoming hardware shipments, verifying quantities and condition against purchase orders.
- Coordinate with Procurement to track outstanding orders, flag discrepancies or delays, and ensure equipment is available when needed for deployments and projects.
- Package and ship outgoing devices accurately, following courier procedures and maintaining chain-of-custody records.
The Qualifications
You’ll be a good fit for this junior-level role if you have the following traits and qualifications:
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You have a minimum 1 year of experience with hardware & software deployments.
- You excel at seeing tasks through to the finish line and take pride in things being “done right”.
- You’re adaptable; you have a wide range of technical skills and are able to adapt to your tasks accordingly.
- You have strong problem-solving/investigative skills.
- You have excellent communication skills; you can communicate with everyone from the Receptionist to the CEO.
Why Work Here?
We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options. But… so do a lot of other companies. What makes Accurate stand out from the herd?
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We value your personal and professional growth. We offer generous professional development allowances, and you’ll have the opportunity to grow upwards in your career.
- You’re not a cog in a giant, immoveable, unthinking machine. Be a part of a company where your voice is valued and your ideas can be put into motion.
- Life’s too short to work with people you dislike! We focus on building a diverse crew of good and talented people, and we stay connected through social events worth writing home about.
About Us
Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary. Our mission is to use Accurate as a platform to better the lives of the people we work with. Through collaborative partnerships with our clients, employees, vendors, and surrounding communities, we believe we can achieve that. We’ve been living our vision for over 18 years, growing from a one-man-shop to the 65+ person organization we are today. We’re proud of the boutique service we offer our clients; service so good it’s actually worth talking about! The majority of our business growth is the result of word-of-mouth referrals.
Join our team and come build something special with us!
We would like to thank all candidates for their applications. However, only selected candidates will be contacted for an interview.
