Job Overview
We are seeking a professional and personable Front Desk Manager to oversee the front office operations at Hidden Valley Resort. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience while managing administrative tasks efficiently. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple responsibilities in a fast-paced environment. Prior hotel or hospitality experience is preferred, along with proficiency in multi-line phone systems and guest services.
Duties
- Greet guests upon arrival and provide exceptional customer service throughout their stay
- Manage check-in and check-out processes efficiently using front desk software
- Handle guest inquiries, requests, and complaints with professionalism and courtesy
- Operate multi-line phone systems to answer inquiries, make reservations, and coordinate with other departments
- Maintain accurate records of guest information, reservations, and billing details
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and facilities are in optimal condition
- Assist in training and supervising front desk staff to ensure high standards of service are maintained
- Ensure adherence to hotel policies, procedures, and safety standards
- Multitask effectively during busy periods while maintaining attention to detail
Skills
- Strong customer service skills with a friendly, professional demeanor
- Excellent phone etiquette and communication abilities
- Bilingual or multilingual capabilities are highly desirable to serve diverse guests effectively
- Experience with front desk operations in a hotel or hospitality setting is preferred
- Ability to operate multi-line phone systems efficiently
- Knowledge of guest services procedures and hospitality industry standards
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Leadership qualities to supervise front desk staff and coordinate team efforts
- Adaptability to handle high-pressure situations calmly and effectively
This position offers an opportunity to be a vital part of our team dedicated to providing outstanding guest experiences. We value professionalism, attentiveness, and a proactive approach in our Front Desk Managers.
Pay: $45,000.00-$52,000.00 per year
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
