It's an exciting time to join Score’s Edmonton, Alberta team. We are looking for a Contract Focal Point to support our office Repairs Hub. This is a fantastic opportunity to expand your skills, while using your valve experience and knowledge with a global company. If you have exceptional customer service skills, technical knowledge from working with valves and enjoy working in a fast-paced, safety-orientated environment – where knowledge and skills are rewarded – then this is the ultimate opportunity for you!
The Contract Focal Point acts as the main interface between the company and the client and will report directly to the Technical Sales Lead. The Focal Point has a defined client portfolio and will be responsible for managing the overall service to the client.
If you are committed to safety excellence and want to join a team recognized for delivering high-quality services and products to our clients, we encourage you to apply.
Applicants must demonstrate strong communication skills, with the ability to clearly interpret and convey job instructions, procedures, and technical information both verbally and written in English.
Join us in shaping the future of our global operations. Apply today and be part of a team that values excellence and innovation in every industry we serve!
Main Responsibilities
- Ensure all work is carried out in accordance with company policies, procedures, standards, and work instructions.
- Provide immediate support to all disciplines and interface function for all aspects of Score and customer organizations for valve and actuator related activities.
- Maximization of all opportunities and development of contractual work scope to continuously improve the working relationships with customer base.
- Coordination of the planning process and contract performance to ensure delivery against contractual and internal KPI’s and monthly/quarterly performance meetings.
- Management of all new supply activities including approval of purchase requisitions documentation (Pro-Arc), maintenance of client specific requirements and resolution QA queries.
- Management and reporting of all PSV recertification and campaign activities.
- Management and reporting of general valve and actuator repair activities.
- Management, planning, preparation, and execution of all site work and compiling of initial work packs and submittal of close out report.
- Approval of all invoicing in accordance with the authorization limits and financial review of job performance.
- Approval, accuracy, and submission of bi-weekly status reports as per client’s requirements.
- Submission and checking of monthly or quarterly performance reports as required within the applicable contracts.
- Management of work in progress (WIP) and ensuring the document is always maintained and up to date.
- Management and updating of the Score Internal client Contract Management Plans.
- Any other reasonable duties as required to meet the needs of the business.
Health & Safety
- Proactively participate and encourage others to participate in company HSEQ initiatives.
- Take part in accident / incident investigations and reporting.
- Responsible for maintaining a safe environment of team members.
- Be aware of industry and client driven HSEQ initiatives.
- Training & People
- Active participation in development opportunities including VITAL and the competency system.
- Positive approach to continual improvement and development.
Qualifications & Experience
- High School Diploma with 2 years experience in a previous focal point or customer support role
- Experience in a technical or engineering environment (ideally within the valve industry)
- Advanced knowledge of MS Word, Excel, PowerPoint, and Outlook required.
Knowledge, Skills, and Abilities
- Personal Presentation – Professional approach appropriate to the roll.
- Communication Presentation – Good oral and written communication skills.
- Work Presentation – Produces good quality work in a timely manner.
- Interpersonal – Team worker, supportive, adaptable, accepts challenge, pro-active.
- Self-Management – Sound organisational skills and structures working methods.
- Personal Disposition – Integrity, open, honest, enthusiastic and a good team player.
- Detail oriented, strong work ethic, self-motivated.
- Accuracy and attention to detail
- Ability to multi-task and a willingness to learn.
Working Conditions
- Work in indoor office 100% of the time
- Some travel may be required
About Us
With facilities in over thirty locations spanning five continents, Score employs more than 2500 people, including 230 apprentices. The development of future talent is at the heart of everything we do. A global leader in valves, emissions management and gas turbine solutions, the provision of an extensive range of services across multiple global markets makes Score a dynamic workplace where no two days are the same. Combining the legacy of 40+ years’ industry experience with ever-evolving ideas and innovation, our energetic team is working together to make a real difference in the journey towards a sustainable future and we’re always ready to embrace fresh ideas and talent.
If you like the sound of an attractive salary, contributory pension, an excellent benefits package, and the opportunity to work as part of a global organisation that’s passionate about people development, we’d love to hear from you!
Application Process
Are you the right person to play an integral part in that journey? If you wish to apply, please send your CV, quoting Job Title and location to [email protected]
Please note legal authorization to work in Canada is required.
This vacancy will be closed when the successful candidate has been identified.
Opportunity for All
We welcome applications from all and appoint based on merit. We’re committed to promoting diversity and inclusion throughout our organisation and remain committed to developing an open-minded, global culture.
own your expertise | support each other | get it done | step forward | look ahead
Job Types: Full-time, Permanent
Pay: From $31.25 per hour
Benefits:
- Company pension
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Mechanical knowledge: 2 years (preferred)
- industrial client: 2 years (preferred)
Work Location: In person
