Form & Function Clinic is a multidisciplinary healthcare clinic committed to providing exceptional patient care through a collaborative and patient-centered approach. We are seeking organized, personable, and dependable Medical Administrative Assistants to join our growing team.
We are currently hiring for:
- 1 Full-Time Medical Administrative Assistant (approximately 35 hours/week) – Starting September 2026
- 1 Part-Time Medical Administrative Assistant (approximately 10–15 hours/week) – Starting November 2026
This role is ideal for an individual who thrives in a fast-paced healthcare environment, enjoys interacting with patients, and takes pride in delivering outstanding customer service while supporting efficient clinic operations.
Key Responsibilities
- Welcome patients and provide a professional, friendly, and efficient front desk experience
- Manage incoming phone calls, emails, and patient inquiries
- Schedule, confirm, reschedule, and coordinate appointments for multiple healthcare practitioners
- Optimize practitioner schedules and assist with daily clinic flow
- Register patients, process payments, and complete patient check-in and check-out procedures
- Verify extended health insurance coverage and process direct billing claims
- Prepare, submit, and monitor Motor Vehicle Accident (MVA) billing, including HCAI invoices, treatment plans, and related insurance documentation
- Communicate with insurance adjusters, legal representatives, healthcare providers, and patients regarding claim status and required documentation
- Coordinate patient recalls, follow-up appointments, and ongoing treatment schedules
- Maintain accurate and confidential electronic medical records
- Utilize Jane App, HCAI, and other clinic software for scheduling, billing, and administrative functions
- Assist with administrative projects, patient communications, and light marketing initiatives as required
- Collaborate closely with practitioners and administrative staff to support efficient clinic operations
Qualifications
The successful candidate will possess:
- Exceptional customer service and interpersonal skills
- Strong verbal and written communication abilities
- Excellent organizational skills and attention to detail
- The ability to prioritize tasks and manage multiple responsibilities in a busy environment
- A professional, positive, and team-oriented attitude
- Strong computer proficiency and the ability to learn new software quickly
- The ability to work independently while contributing effectively within a team
Preferred Experience
Preference will be given to candidates with experience in one or more of the following:
- Medical office administration
- Chiropractic, physiotherapy, massage therapy, rehabilitation, or other allied health clinics
- Appointment scheduling and patient coordination
- Extended health insurance verification and direct billing
- Motor Vehicle Accident (MVA) administration and HCAI billing
- Jane App or other electronic medical record (EMR) systems
- Medical terminology
Mandarin or Cantonese language skills are considered a strong asset due to our diverse patient population.
Schedule Full-Time Position
- Approximately 35 hours per week
- Primarily weekday daytime and afternoon/evening shifts (up to 8:00 PM)
- Occasional weekend coverage as required
Part-Time Position
- Approximately 10–15 hours per week
- Flexible availability for weekday daytime and afternoon/evening shifts (up to 8:00 PM)
- Weekend availability is required:
- Saturdays: 9:00 AM–2:00 PM
- Sundays: 10:00 AM–2:00 PM
Additional hours may be available to provide vacation, sick leave, and operational coverage.
What We Offer
- Competitive compensation based on experience
- A supportive, collaborative, and professional work environment
- Opportunities for ongoing learning and career development
- Long-term growth within a growing multidisciplinary clinic
- On-site parking
- On-site gym
- Employee discounts
Expected Hours:
- Full-Time: Approximately 35 hours per week
- Part-Time: Approximately 10–15 hours per week
Work Location: In person
Start Dates:
- Full-Time: September 2026
- Part-Time: November 2026
We thank all applicants for their interest in joining Form & Function Clinic. Only candidates selected for an interview will be contacted.
Pay: $19.00-$21.00 per hour
Benefits:
- Company events
- On-site parking
Application question(s):
- 1. Which position are you applying for?
Full-Time (Starting September 2026)
Part-Time (Starting November 2026)
2. Are you able to reliably commute to our clinic in Markham, ON for all scheduled shifts?
3. Do you have previous experience working in a medical, chiropractic, physiotherapy, rehabilitation, dental, or other allied healthcare clinic?
4. Do you have hands-on experience with Jane App (EMR)
5. Are you fluent in Mandarin and/or Cantonese?
Work Location: In person
