Position Description
Title: Customer Service Clerk
Reports to: Office Administrator
Status: Full-time
Classification: Administrative
Location: Town Hall, 493 Main Street
Hours: Monday – Friday, 8:30 am – 4:30 pm
Scope:
The Customer Service Clerk will be a primary point of contact for customer service both in person and on the phone. The Customer Service Clerk welcomes customers and assesses their needs, either dealing with the issue at hand or directing to relevant staff. The Customer Service Clerk duties are wide-ranging and the position plays a role in supporting all departments of the Town.
Qualifications
· Applicants should have experience in providing friendly and professional customer service.
· Experience in handling cash, point of sale transactions, and customer accounts.
· Demonstrated skills in learning an organizational structure and prioritizing and organizing workload.
Skills
· Excellent Computer Skills and knowledge of Microsoft Office Suite and ability to learn new software.
· Excellent problem-solving skills for reconciling bank deposits and daily banking.
· Superior organizational skills and ability to manage multiple priorities.
· Willingness and ability to learn new tasks.
· Providing general support for multiple departments with various work functions.
· Exceptional attention to detail and a positive attitude.
Summary of Principle Duties and Functions
Customer Service
- Respond to in-person, telephone or written requests/inquiries from the public and assist or redirect as appropriate
- Accept and process permit applications, support cemetery plot sales, take facilities bookings, FOIPOP applications, issue dog tags, receive payments of summary offence tickets, and other relevant customer-facing activities
- Process customer account payments relating to utility and tax bills and utility deposits. Set up new customer accounts
- Accept donations to the Town and provide appropriate receipts.
- Acquire a working knowledge of Planning and Development functions for permitting purposes and develop and maintain working relationships with external service provider.
- Acquire an in-depth knowledge of the organization and partnerships to be able to field/triage customer inquiries.
Finance Department Support
- Perform a daily download from the bank for posting.
- Record and reconcile daily receivables in TownSuite.
- Prepare daily bank deposit for Town, ensuring the cash drawer is counted on a daily basis.
- Responsible for acting as Petty Cash Clerk.
- General administrative duties for Accounts Receivable including assistance with billing and statements, delivery and collection and sorting of mail and back-up for electrical permitting
Administration Department Support
- Create Work Orders for internal departments as required by both internal staff and resident inquiries.
- Prepare parking permits, keys, and other needs during new staff onboarding as requested by Managers.
- Order office supplies and maintain office equipment accounts e.g. photocopier.
- Order and maintain kitchen supplies.
- Provide meeting support such as buying refreshments and opening facilities as required.
- Participate in relevant and required training as directed including workplace relevant training, and emergency management training.
- Perform other duties as assigned by the Office Administrator.
Please submit your cover letter and resume to [email protected] (subject line to include Customer Service Clerk in all emails).
Benefits:
Work Location: In person
