Job Description
Who We Are
Sister Sophie is one of the leading elite training educational institutes in the Greater Toronto Area. We advocate liberal arts thinking and integrate advanced educational resources from Ontario to enhance students’ English language accuracy, critical thinking abilities, and overall academic competitiveness in Canada and abroad.
With over 13 years of experience, Sister Sophie has served more than 1,100 students and currently supports over 300 students across Canada and China. Our programs focus on literacy, literature, and critical thinking, helping students build strong academic foundations and long-term learning capabilities.
For more information on our company, our products, and our culture, visit www.sistersophie.com
About the Role
We are looking for a Sales & Operations Team Supervisor to take ownership of the day-to-day sales workflow and lead our Academic Consultant team.
This role is designed to bring more structure to client follow-up, enrollment conversion, and team coordination. Reporting directly to the Founder, this person will act as the main point of contact between leadership and the sales team, helping ensure daily sales activities are moving forward without every detail needing to be escalated to the Founder.
This is a hands-on leadership role. The successful candidate will not only guide the team, but also stay close to parent inquiries, sales follow-ups, enrollment conversations, and key client issues when needed.
Key Responsibilities
Team Leadership
- Lead the day-to-day work of a small Academic Consultant / sales team
- Review daily priorities, follow-up status, and client communication needs with the team
- Coach team members on parent conversations, inquiry follow-up, objection handling, and enrollment conversion
- Create a more consistent rhythm for team communication, updates, and accountability
- Support the onboarding and training of new Academic Consultants
Sales Performance & Pipeline Management
- Track inquiries, consultations, follow-ups, enrollments, and retention opportunities on a daily and weekly basis
- Make sure no active lead or parent inquiry is left without timely follow-up
- Review pipeline status with the team and identify where additional action is needed
- Keep the team focused on sales goals, service quality, and follow-through
- Prepare concise weekly updates for the Founder, including sales numbers, open issues, and next steps
Parent and Student Communication
- Step in for key parent conversations or escalated cases when needed
- Work with the team to understand student needs and explain suitable course options clearly
- Ensure parents receive consistent information about courses, scheduling, pricing, and next steps
- Maintain a professional and service-oriented communication standard across the team
Sales Operations
- Manage the sales workflow from inquiry to consultation, enrollment, scheduling, and follow-up
- Maintain clear tracking records for leads, follow-ups, enrollment status, and pending cases
- Coordinate handoffs between sales, scheduling, academic, and administrative teams
- Identify repeated workflow issues and suggest practical fixes
- Reduce routine escalations to the Founder by resolving daily sales and client communication issues first
Business Growth Support
- Share parent feedback, market observations, and recurring client concerns with the Founder
- Support course promotion, referral opportunities, and retention follow-ups when needed
- Identify practical ways to improve enrollment conversion and customer experience
Qualifications
- Minimum 3 years of experience in sales, admissions, education consulting, client service, or another customer-facing role with clear revenue or conversion responsibilities
- Minimum 1 year of team lead, supervisory, or people coordination experience
- Experience coaching, guiding, or supporting a small team is preferred
- Experience managing sales targets, customer follow-ups, or a client pipeline
- Strong communication skills and the ability to speak with parents and students professionally
- Strong organizational skills, with the ability to manage multiple priorities, follow-ups, and open cases at the same time
- Comfortable working in a small business environment where the role requires both leadership and hands-on execution
- Experience in education, tutoring, private school, after-school programs, or service-based industries is a strong asset
- Proficiency in Microsoft Office, Excel, CRM tools, or client tracking systems is an asset
Language Requirement
English and Mandarin fluency is required due to frequent communication with Mandarin-speaking families, students, and internal team members.
A Strong Candidate Will Be Someone Who
- Can lead a small team while staying hands-on with sales and client communication
- Is confident speaking with parents and handling difficult conversations
- Can bring structure and accountability to a fast-moving environment
- Cares about both sales results and the quality of the student and parent experience
Benefits
- Dental care
- Extended health care
- Vision care
- Paid vacation
- On-site parking
Additional Requirements
- Able to reliably commute to Markham, ON
- This is a fully in-person role, five days per week
Notes
Please submit your resume by email to [email protected]
We appreciate all applicants for their interest. Only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $58,000.00-$60,000.00 per year
Application question(s):
- Are you comfortable with the listed salary range of $58,000 - $60,000 per year for this role?
Language:
Work Location: In person
