In this role, the HR Systems and Operations Analyst plays a key role in supporting daily HR systems and processes. The position contributes to the efficiency of HR technology operations by providing first-level support, ensuring data quality, and participating in continuous improvement initiatives for tools and practices. The role also aims to enhance the user experience and support overall HR service performance.
Your future duties and responsibilities
- Manage incoming operational technology requests through JSM and provide first-level user support
- Deliver a smooth, professional, and customer-oriented service experience
- Create, update, and share reports for the HR community
- Ensure data quality, consistency, and reliability
- Collaborate with internal teams to improve HR processes and tools
- Provide operational support for HR systems (Taléo, Phenom, Officevibe, Learning Hub, SuccessFactors)
- Perform daily system monitoring and maintain data accuracy
- Handle recurring requests and system-related issues
- Contribute to optimization, documentation, and continuous improvement initiatives
Required qualifications to be successful in this role
- College diploma or bachelor's degree in Human Resources, Administration, Information Systems, or related field
- Experience in HR operations with hands-on use of HR systems (especially SuccessFactors)
- Ability to manage recurring tasks with rigor and consistency
- Strong comfort with data and technology tools
- Ability to extract, structure, analyze, and validate HR data
- Strong customer service and collaboration skills
- Effective communication and ability to respond to operational requests
- Bilingualism (French and English) required to support global teams
- CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000–$115,000. This role is an existing vacancy
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
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