Company Overview
With over 50 years of experience in the business, Paul Davis Edmonton is an industry leader in providing exceptional 24/7 emergency response and disaster restoration services to our clients. Located in the northern end of Edmonton, we pride ourselves on our commitment to the highest quality of work and customer satisfaction.
Summary
We are seeking a highly organized self-starter to join our team as a Receptionist. Our Receptionist is the first point of contact for Paul Davis Edmonton’s clients and visitors. They are the face of our company in those critical initial interactions and are responsible for providing exceptional, professional customer service.
Responsibilities
- Answer phone and in-person inquiries from clients and direct the client to the appropriate individual for assistance
- Create job files on all programs
- Respond to client inquiries and escalations within Paul Davis Edmonton’s expected turnaround time
- Provide compassionate support and demonstrate active listening with all clients and remain solution-focused
- Fulfill general office duties including booking meetings, distributing mail and other paperwork, and maintaining the tidiness of the front office area
- Manage office supply orders
- Assist Compliance Coordinators and Project Managers with overflow tasks
Requirements
- High school diploma or equivalent
- Experience in provision of direct customer service / client assistance
- 1 to 2 years of direct office / administrative work
- Restoration industry experience would be an asset
- Exposure and general proficiency with various computer software programs, including Microsoft 365, with aptitude to learn new software with ease
- Excellent written, verbal and interpersonal communication skills
- Ability to multitask, prioritize, meet deadlines, and adapt to a constantly changing work environment, while maintaining strong attention to detail
We would like to thank all who express interest, however, due to the volume of applicants, only those selected to move forward for an interview will be contacted.
Pay: $16.00-$21.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Experience:
- Administrative: 1 year (preferred)
Location:
Work Location: In person
