We are a fast growing Orthopaedic Surgery practice specializing in general orthopaedics with a focus on Regenerative Orthopaedic Medicine. We are looking for a team player to add to our existing strong group of administrators at both our Hamilton and Burlington Clinics.
* Must be flexible to work at both locations - and MUST have reliable transportation*
We are seeking an experienced office administrator who is proficient in English, has experience with Electronic Medical Records (EMR - Accuro) and excellent computer skills.
MUST be able to multi-task in a fast paced clinic.
In addition, customer service experience is mandatory and a background in medical office administration is preferred.
The job is offered as a full time position, Monday to Friday 8:30 a.m. - 5:00 p.m
*Training will take place at our Hamilton Location*
As an administrator, the Employee is required to perform the following duties, and undertake the responsibilities in a professional manner, including but not limited to:
a) Answering telephones, voice messages, text messages, emails, and mail in a professional, daily and timely manner. All phone calls, voicemails, text messages, emails and faxes must be responded to within 48-hours or less.
b) Booking patients as per scheduling best practices to ensure smooth flow of the practice.
c) Ensuring that the EMR scheduler and Google calendar are synchronized and updated daily.
d) Organizing and updating electronic medical charts, scanning, faxes, wait lists, patient documents, etc.
e) Preparing charts for clinic days in advance and ensuring patients are scheduled, booked, confirmed, and informed of appointment time, date, location and necessary items required for appointment (e.g., post-surgical supplies).
f) Communicating with referring physicians, insurance companies, external sources with regards to patient care in a professional and timely manner. Any phone calls, emails, text messages, voicemails and faxes to be replied to within 48 hours or less.
g) Escorting patients to exam rooms, cleaning exam rooms, stocking exam rooms, loading up patients’ EMR record in exam room, loading up images if they bring a CD/USB/Digital Access, etc.
h) Assisting physicians with patient care in exam room and chaperone as needed.
If this is something that may interest you, we look forward to meeting you!
Job Types: Full-time, Permanent
Pay: $21.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Application question(s):
- * Applicants MUST have a reliable vehicle to commute to Burlington or Hamilton* - Do you have a vehicle that you have access to Mon-Fri for commuting?
Education:
- Bachelor's Degree (preferred)
Experience:
- Medical Administrator: 2 years (required)
Language:
- Fluent English (required)
Work Location: In person
