Responsibility:Gather and refine the customer business requirement, working together with Sales team to set up, edit Customer’s Website by using existing software platformUpdate and maintain user manual and self-help documents so customers can manage their website by themselvesGeneral image editing using PhotoshopEnsure quality of products (Website and service) according to standard, processes and rules in order to secure business in competitive situations
Requirements:
- Are diplomatic and customer focused.
- Have excellent communications and listening skills.
- Understand Website, graphic design and computer programming
- Understanding of customer support best practices and familiarity with customer support success metrics
- Are resourceful and can work independently.
- Are accountable.
- Manage stress well.
- Are well organized.
- Have skills in oral and written communications in English.
- Understand HTML, CSS, Javascript
- 1+ year relevant working experience is preferred.
- Design and develop website, Web applications and Ads Banner
- Work directly with clients to create a mock-up of what their website will look like
- Design website content elements using modern UI, responsive, and typography principals and be familiar with HTML and CSS to modify/create content elements,Develop and write code in .Net or other web frame works, following teams coding standards and development processes.
- Administrative tasks such as project tracking via online Customer Management Software
- Provide occasional online sessions via Join.me,ZOOM online tootls
- You have excellent verbal and written communication skills. You can effectively communicate and collaborate cross-functionally on various projects and teams.
Skills/Qualifications:
- Proficiency in Photoshop, Illustrator or other visual design and wire-framing tools
- Proficiency in HTML, CSS and JavaScript for rapid prototyping
- Excellent visual design skills with sensitivity to user-system interaction
- Ability to solve problems creatively and effectively
- Up-to-date with the latest Web trends, techniques and technologies
- Advanced knowledge of responsive, modern UI, and typography design. Experience with designing for various devices and operating systems
- Experience working with a Content Management System (CMS) such as WordPress, Wix, Squarespace, Kentico
- Excellent organizational, time management, punctuality and customer service skills
- Detail oriented with an ability to prioritize tasks with a proven ability to meet deadlines
- Problem-solving mindset, critical thinker and be open to receiving objective criticism and improving upon it.
- Good team player, yet willing to take personal responsibility for resolution of issues
Required education:
Required experience:
- Software technical support: 1 year
Job Types: Permanent, Full-time
Pay: From $40,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Work Location: In person
