Guest Service Representative - Shopping Centre - PART TIME
Position Title: Guest Service Representative - Shopping Centre - Part Time
Location: Downtown Victoria, BC
Position Type: Part Time
Wage: $21.00 per hour
Schedule: Various Shifts - Morning, Afternoon, Evening
About the Role
Allied Universal is proud to support a high-profile shopping destination located in the heart of downtown Victoria. This busy urban retail center plays a major role in the city’s retail and tourism landscape, welcoming millions of visitors every year.
As part of our on-site customer service team, the Guest Service Representative - Shopping Centre - Part Time plays a key role in creating a positive guest experience by delivering professional, welcoming, and solution-oriented service on behalf of our client. Reporting directly to the Guest Service Lead, this front-line position assists guests, supports marketing initiatives, and helps ensure daily operations run smoothly.
Key Responsibilities :
Customer Service & Guest Support
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Greet and assist guests in a friendly, professional, and efficient manner
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Provide information about the shopping center, retailers, promotions, and amenities
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Resolve customer concerns promptly and effectively, escalating as necessary to the Customer Service Lead
Retailer & Gift Card Program Support
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Assist with gift card sales, transactions, and basic troubleshooting
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Provide general support to retail tenants (e.g., job board postings, communication updates)
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Maintain accurate gift card inventory and handle transactions using POS systems
Marketing & Events Assistance
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Support the execution of mall events, promotions, and seasonal campaigns
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Distribute promotional materials and respond to related guest inquiries
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Assist with data tracking for marketing or promotional initiatives as directed by the Customer Service Lead
Operations & Administration
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Follow all opening and closing procedures, including cash handling and shift reporting
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Operate internal communication tools and systems (e.g., PA system, internal trackers)
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Maintain cleanliness and professional appearance of the guest services desk
Qualifications & Experience
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High School Diploma required
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1–2 years of customer service or front-line experience in a retail, hospitality, or tourism environment
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Strong communication and interpersonal skills
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Familiarity with Microsoft Office and general computer proficiency
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Knowledge of downtown Victoria or retail center operations is an asset
Key Skills
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Friendly and approachable with a passion for helping others
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Calm and professional demeanor in high-traffic or fast-paced settings
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Organized, detail-oriented, and dependable
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Team-oriented with a proactive mindset
Availability
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Availability during holiday seasons and peak shopping periods is required
