ABOUT THE COMPANY
Georgia Corporate Services Providers is a dedicated professional services firm that assists businesses of all sizes with their corporate compliance, administrative, and financial support needs. We are committed to delivering world-class, reliable service to our clients, allowing them to concentrate on growing their business rather than being burdened by administrative functions. We pride ourselves on our excellent reputation and high customer satisfaction.
THE ROLE
We are seeking a detail-oriented and customer-focused Order Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for order-related inquiries, ensuring a seamless and accurate experience for our corporate clients from the point of order to final delivery. You will be a critical link between our clients, our operations team, and our logistics partners, applying critical thinking and problem-solving skills to resolve issues while maintaining a professional and calm demeanor.
You will be responsible for end-to-end order lifecycle management, including:
- Order Processing and Tracking: Accurately entering customer orders, managing purchase orders, and monitoring their progress through to delivery
- Client Support: Proactively communicating with clients regarding order status and requirements, providing timely and thorough updates
- Quality Assurance: Reviewing orders for accuracy, identifying discrepancies, and performing root-cause analysis to prevent future errors
- Collaboration: Working positively with internal teams and external partners to resolve inquiries and coordinate logistics needs
- Problem Resolution: Researching and resolving discrepancies related to delivery, pricing, or order status, explaining outcomes with tact and diplomacy
- Documentation: Maintaining accurate, up-to-date records of all orders, shipments, and related documentation
WHAT YOU BRING
Experience & Skills:
- Previous experience in order management, logistics coordination, or customer service
- Strong organizational skills with a high degree of attention to detail and critical thinking
- Excellent written and verbal communication skills
- Proven ability to manage competing priorities in a fast-paced environment and meet deadlines
- Proficiency with computer software applications, including Excel and CRM tools
Mindset & Attributes:
- A customer-centric approach with a passion for solving problems
- Highly motivated and able to work both independently and as part of a team
- Positive, solution-oriented attitude
WHY JOIN US
- Flexible Work: We offer a flexible hybrid work model
- Meaningful Work: Play a vital role in delivering exceptional service to businesses
- Professional Growth: Opportunities for career development within a growing firm
- Supportive Culture: Join a collaborative team that values your contributions
HOW TO APPLY
Click "Apply" on Indeed and submit your resume. Please answer all screening questions when submitting your application.
Job Types: Full-time, Permanent
Pay: $25.42-$37.32 per hour
Benefits:
- Casual dress
- Discounted or free food
Application question(s):
- How many years of experience do you have in order management or logistics coordination?
- Are you comfortable working in a hybrid environment?
Work Location: Hybrid remote in Vancouver, BC V6B 3H5
