Overview
This is a temporary 12-month salary position working 35 hours a week to cover a leave. The position will oversee the day-to-day operations, staff assignments and direction for the Youth Emergency Shelter program in Maple Ridge to ensure that the outcomes of the program are met. The Manager provides planning, coordination and administration and provides support to the Youth Emergency Shelter program in Maple Ridge.
The Manager is required:
· To be familiar with and adhere to the procedures and policies of the agency.
· To be familiar and skilled in working with homeless youth or youth in transition.
· To deliver the program services in accordance with government standards, acts, regulations and licensing requirements.
· To set an example for others through personal behavior which is respectful of others and which models professional ethics.
· To work towards a common vision and uphold the mission statement and philosophy of the agency.
· Leads development of the YES Service Plan and any other plans and planning materials in collaboration with the Youth and their Care Circle, where appropriate.
· Provides supervision that supports consistent quality Service, including supporting YES Services Personnel and Subcontractors with implementation of Strategies established in Youth’s Service Plan and/or other plans and planning materials.
· Leads development of the Youth’s transition plan (per the Service Plan), drawing on other experts where necessary and in collaboration with Guardianship Workers (if applicable and appropriate).
· Coordinates the Youth’s care team to ensure integrated and holistic assessment and planning.
· Leads the development and facilitation of YES Drop-in Day Programming Service activities (e.g. engaging community service provider to participate in programming as a guest speaker).
· Coordinates with Outreach Workers and other YES Services Personnel in the planning and development of YES Drop-in Day Programming Service activities according to the identified needs of Youth in the community and the Intended Outcomes of the YES Services.
· Provides leadership, guidance and participates with YES Services Personnel and Subcontractors, families and others in planning and providing client plans, case conferencing, case management and the preparation of related documents and reports.
· Facilitates access to supplemental services to support Youth, their families, and YES Services Personnel and Subcontractors.
· Liaises with the community, government, families, officials, and professionals and promotes community involvement in the program.
Key Duties and Responsibilities:
1. Lead development of the SHSS Service Plan in collaboration with the child or youth and their SHSS Care Circle. Perform applied behavior analysis and mental health support based on the child’s individual needs.
2. Provides supervision that supports consistent quality service, including supporting Service Provider Personnel with implementation of strategies established in children and youth’s SHSS Service Plan.
3. Leads development of the child’s and youth’s transition plan (per the SHSS Service Plan), drawing on other experts where necessary.
4. Coordinates the child’s and youth’s care team to ensure integrated and holistic assessment and planning.
5. Provides leadership, guidance and participates with Service Provider Personnel and Subcontractors, families and others in planning and providing client plans, case conferencing, case management and the preparation of related documents and reports.
6. Facilitates training for Service Provider Personnel.
7. Facilitates access to supplemental services to support children, youth, their families, and the Service Provider Personnel and Subcontractors.
8. Liaises with the community, government, families, officials, and professionals and promotes community involvement in the program.
9. Develop, implement and evaluate SHSS goals, objectives and procedures. Ensure that required standards are followed.
10. Hires and supervises staff and monitors daily shelter operations and supervises the outreach team and facilitates or delegates the drop-in program.
11. Evaluates the performance of staff and identifies staff development needs.
12. Provides leadership and guidance to staff in the provision of youth case conferencing, case planning and case management.
13. Supports residents in achieving their outcomes. Delivers “front line” services including behavior management; receiving referrals; orienting youth; interviewing and assisting youth; referring on to additional resources where appropriate; and providing situational counseling.
14. Responsible for the maintenance, cleanliness and safety of the shelter. Responsible for the purchase and inventory of food and household supplies and/or supervising the delegation of these duties.
15. Monitors spending to adhere to operating budget allotments.
16. Acts as a liaison with the community and promotes/encourages community understanding and/or involvement in the program. Provides liaison with government officials, and related professionals. Maintains open communication with resident’s families.
17. Acts or designates staff health and safety representative.
18. Performs other related duties as required. *
Qualifications:
· A minimum 4-year relevant degree, or equivalent of education/experience working with children and youth with behavioural, attachment and other needs from a Trauma-informed lens.
· 3 years recent related experience, including 1 year supervisory or administrative experience (or an equivalent combination of education, training and experience).
· Specific training in behavioural modification, attachment-based parenting, harm reduction, cultural safety, first aid, crisis intervention and relationship-based interventions (Trauma-informed practice).
· Specific program, legislative/policy, provincial and other government frameworks and systems, labor relations or professional knowledge may be required depending on individual agency requirements.
Skills:
· Good written, oral, and interpersonal communications skills.
· Demonstrated leadership skills.
· Thorough knowledge of program issues.
· Interviewing and assessment skills.
· Familiarity with use of computers and other electronic devices.
· Computer and basic software program knowledge (Windows, Teams, Excel)
· Basic understanding of budgets, finance and ability to learn payroll systems.
Requirements:
· Successfully complete and pass Criminal Record Review to work with vulnerable children.
· First Aid Certification with CPR training.
· Clearance through Ministry for Children and Families Hub Clearance.
· Covid Vaccination.
· Class 5 Driver’s license.
Additional Information:
This position sometimes requires staff to work in a stressful environment dealing with youth in crisis or behavioral dysregulation. The manager will have an ability to function independently and frequently under pressure, including managing emergencies, and staff. Some flexible scheduling may occur which would include evenings, holidays and weekends.
Job Type: Full-time
Pay: $39.75 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
Work Location: In person
