The daily responsibilities of an On Site IT Solution Specialist is to travel and work from customer data centers, offices, and homes. This is a hand’s on role and requires that the candidate have experience in a wide variety of technology from home solutions to enterprise level solutions. There will be a good volume of customer interaction between the On Site IT Solution Specialist and clients. Therefore, customer service skills and the ability to handle and properly diffuse escalated situations is also an absolute skill in additional to one’s technical strengths. The candidate has to be confident in his logical thinking and problem solving skill as clients often regard you as a professional consultant. The ability to control the situation while resolving the issue is a key requirement.
Requirements
- College Diploma / University Degree in any IT related field
- A+ or MCDST
Nice to have:
What we Expect from you?
- Customer service and problem resolution skills
- Proper phone mannerism
- Ability to collaborate and work well with associates
- Logical thinking and problem solving skills. Being able to isolate problems down to the appropriate layers (i.e. Network, Application, Server or Client)
- Effective organization and reporting skills (reports of work progress, research and client communication/collaboration)
- Effective knowledgebase and researching skills (vendor, internal, and public such as Google)
- Proficient in many Internet applications, including FTP and e-mail clients
- Microsoft Windows Desktop (95, 98, 2000, XP, Vista and 7)
- Microsoft Windows Server (SBS, 2000 to 2008 R2), Active Directory, File Server, and Domain Controllers
- Microsoft Office Suite all editions (97 to 2010)
- Working knowledge of hubs, routers, switches, and firewalls (D-Link, Linksys, SonicWall, Checkpoint and Fortigate)
- VMWARE, Hyper-V, and other virtualization technology
- Working knowledge of email protocols and traffic flow
- Working knowledge of client/server architecture
- General understanding of application code
- Understanding of networking (WAN, LAN, VPN, IP protocols, Subnet, and gateways)
- Knowledge of SAN, NAS and External storage device solutions
- Knowledge of Blackberry, Iphones and Industry standard smartphones
- Basic knowledge of VOIP and Telephony
Nice to have:
- Microsoft Exchange Server
- Microsoft SQL Server
- IIS Server
- AC OS X, Linux and Unix Experience
- Knowledge of Cisco and Microtek routers
- Working experience with VOIP (Cisco, TalkSwitch, and Fonality systems)
- Scripting experience (any language ie VBScript, Batch Scripting, Powershell, etc.)
- SharePoint Server
- Office Communication Server
- General IT security experience
